Finavia is piloting a new digital service that will show passengers the predicted queue time at security control over the next 12 hours at Helsinki Airport. Finavia is developing the piloted service together with its customers. “The services and customer experience at Helsinki Airport are developed in a data-driven way,” explains Finavia’s head of passenger […]
Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024. The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories. Shannon Airport’s rise in the rankings is a major achievement, […]
The Board of Commissioners of the Port Authority of New York and New Jersey has approved $160 million for design and construction of the EWR Station Access project, which will add a new entry point to the Newark Liberty International Airport Rail Station. The project is expected to greatly improve transit accessibility for underserved Newark […]
ACI World today revealed the best airports on the planet for customer experience chosen by passengers in its Airport Service Quality (ASQ) programme. The ASQ award winners include Casablanca and Marrakech in Africa; Incheon International Airport, Singapore Changi and Shenzhen Bao’an in Asia-Pacific; Rome Fiumicino and Barcelona in Europe; Quito and Los Cabos in Latin […]
Munich Airport is no stranger to using robotic technology having trialled a number of devices over the years, the latest of which is a new snackbot from which passengers can buy food and drinks. Snackbot ‘JEEVES’ – the name is based on a loyal and competent servant from an English novel – offers a selection […]
Tulsa International Airport (TUL) passengers who are blind or have low vision (BLV) now have free access to the Aira app, which is a visual interpreting service that acts as an assistant to help users navigate their environments and answer their questions. Aira customers are able to use this service anywhere for a fee, but […]
Seychelles International Airport (SEZ) has officially achieved Level 1 status in ACI’s Airport Customer Experience Accreditation programme. The achievement comes two years after the introduction of the Seychelles Electronic Border System as well as upgrades to the airport infrastructure and facilities, which are ongoing. The ACI Airport Customer Experience Accreditation is the first and only […]
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the numbers are good, with more than 500 international delegates, including government officials, airport and aviation executives, and customer experience experts, […]
Brisbane Airport is this week trialling therapy dogs in the Domestic Terminal as a way of reducing preflight stress for the travelling public. The trial initiative brings canine ambassadors into the terminal to provide a furry support to manage any anxiety. Sarah Whyte, head of communications and brand marketing at Brisbane Airport Corporation, enthused: ”Therapy […]
We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across the world have been recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big […]
Airports big and small across the world were today recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big hubs of Istanbul and Rome-Fiumicino in Europe; Dallas/Fort Worth and San Francisco in the US; and Singapore Changi and Shenzhen Bao’an in Asia-Pacific to some […]
Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience Accreditation programme. To obtain Level 3, the Amman gateway notes that it implemented an “advanced customer experience strategy through multi-faceted engagement with customers, employees and customer experience professionals”. In addition, it says […]
