Asia-Pacific airports once again lead the way in ACI’s 2019 Airport Service Quality (ASQ) customer excellence awards, writes Joe Bates. The rising customer service standards at airports across the globe was reflected by the 140 awards given to 84 different gateways in the 2019 Airport Service Quality (ASQ) customer excellence programme. Asia-Pacific airports continue to […]
Melvin Broekaart ponders whether it is time for airports to reconsider their retail business models to successfully compete with online shopping and remain exciting and relevant for decades to come. Whether we like it or not, there is an impactful and irreversible change of reality taking shape in travel retail. The new reality seems to […]
Dublin Airport’s managing director, Vincent Harrison, talks to Joe Bates about a record breaking 2019, a long-awaited new runway, his gateway’s 80th birthday and returning to full operations after COVID-19. Aviation, the global economy and life maybe very much on hold for now due to the COVID-19 pandemic, but there is no doubting that when […]
VIEW THE ISSUE HERE In the spotlight: Dublin Airport Special report: Aerotropolis update Going green: Sustainable design & green initiatives Plus: ASQ winners, Retail & Security Uncharted territory Airport World editor, Joe Bates, reflects on the toughest start to a year the aviation industry has experienced in peace time and the need for some positivity in an uncertain […]
Heinemann extends Sydney concession Heinemann Australia has celebrated five years at Sydney Airport by extending its duty free concession at the gateway until 2029. The news is a major coup for the company, which has operated a Heinemann Tax & Duty Free store at the airport since 2015. “I’m delighted that we have attained this […]
Joe Bates find out more about the ambitions, business philosophies and development plans of 28 operators with a global portfolio of airports. Airports Company South Africa (ACSA) World Headquarters: Johannesburg, South Africa. Airports 100% owned and operated: Johannesburg-OR Tambo, Cape Town, Durban–King Shaka, Upington, East London, George, Kimberley, Port Elizabeth and Bram Fischer (Bloemfontein) airports […]
ACI World director general, Angela Gittens, provides her thoughts on some of the economic, operational and infrastructural challenges and opportunities facing airports. According to the January 2020 edition of the World Economic Outlook, the International Monetary Fund (IMF) projects a global growth rise from an estimate 2.9% in 2019 to 3.3% in 2020. Market sentiment […]
ACI World has issued its loudest warning yet about the COVID-19 pandemic, fearing that it could wipe out two-fifths of passenger traffic and almost half of revenues for airports in 2020. In an economic bulletin published today, ACI World predicts that global passenger traffic close to two-fifths (38.1%) will be lost as compared to the […]
International transport and information logistics provider, cargo-partner, has become one of the first tenants of the recently completed BUD Cargo City at Budapest Airport. The company moved into its newly built office and warehouse at the Hungarian gateway on March 30. The new storage location offers pallet slots for temporary rack storage in a 1,200sqm warehouse, […]
Brussels South Charleroi Airport has unveiled plans to partially resume commercial operations on Sunday, May 3. The airport suspended commercial operations on March 24 meaning that it is currently only handling health, government and maintenance flights. The Belgian airport states: “The aviation industry is going through an unprecedented crisis that has forced many airlines to […]
China’s Chengdu Tianfu and Beijing Capital airports have chosen Cavotec to provide them with €3 millon worth of new ground support equipment (GSE) and fuelling orders. For Chengdu Tianfu International Airport, Cavotec will supply a range of fuelling and electrical power connection systems including valve access covers, boarding bridge cable coilers, 400Hz output power cables, […]
London Gatwick is to temporarily close its North Terminal and consolidate operations in its South Terminal, with flights only operating between 2pm and 10pm, from next month. The airport believes that the move is the best way to protect staff, passengers and the business from the impact of COVID-19. The emergency measures will be in place […]
