While cost and connectivity are still key, the airport experience has become an increasingly important consideration for passengers when booking flights, according to a new report. SITA’s 2023 Passenger IT...
The ACI Customer Experience Global Summit has successfully concluded in Incheon, Republic of Korea. Key highlights of the event dedicated to customer and employee experience included: • Over 500 delegates...
Bengaluru’s Kempegowda International Airport is reporting that it handled a record number of mangoes this year. Indeed, it is says that it has set a new benchmark after “a remarkable...
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an...
CEO, Jonny Andersen, tells Joe Bates more about the growth and development of Curaçao International Airport, which boasts one of the newest terminals in the Caribbean and a growing route...
DHL Express has commenced full operations from its Incheon Gateway facility following the completion of a €131 million (KRW 175 billion) expansion project. The investment is DHL Express’s largest in...
Birmingham Airport’s Scope 1 and 2 greenhouse gas emissions fell 25% in 2022/23 compared to the most recent pre-pandemic year of 2019/20, a report published today revealed. While the airport’s...
Airport Authority Hong Kong (AAHK) has released its Sustainability Report 2022/23, outlining the sustainability performance of Hong Kong International Airport (HKIA) in the fiscal year ending 31 March 2023. The...
ACI EUROPE today condemned the decision by the caretaker Dutch Government to pursue a capacity reduction at Amsterdam Schiphol to 452,500 aircraft movement as of Winter 2024. It also expressed...
VIEW THE ISSUE HERE Airport profile: Curaçao Event review: WAGA Plus: Customer service; Diversity & Inclusion; Sustainability; and SMART Airports Screen test Editor, Joe Bates, reflects on the important role...
Abu Dhabi International Airport’s long awaited new state-of-the-art terminal will officially open for business in early November. Known as the Midfield Terminal Building during the construction phase but now known...
Abu Dhabi International Airport’s long awaited new state-of-the-art terminal will officially open for business in early November. Known as the Midfield Terminal Building during the construction phase but now known...
