PASSENGER FACILITATION
Dubai International Airport (DXB) has gained Airport Health Accreditation from ACI, the certification officially endorsing its efforts to ensure the health and safety of passengers and airport workers. The Airport Health Accreditation (AHA) programme is designed to help reassure the travelling public about the safety of airport facilities and the precautions being taken by airports […]
San Francisco International Airport (SFO) has become the latest US gateway to open a COVID-19 testing facility operated by the XpresSpa Group. The XpresCheck at SFO is a pop-up facility located pre-security, near the baggage claim area on the Arrivals level at Terminal 3 and boasts nine separate testing rooms that between them are capable […]
The Metropolitan Washington Airports Authority and American Airlines are celebrating the soft opening of 14 gates in a newly constructed 225,000-square-foot concourse at Ronald Reagan Washington National Airport (DCA). A major milestone in the airport’s Project Journey capital improvement programme, the new concourse will serve as the home of American Airlines’ regional operations at DCA […]
Etihad Airways will become the first airline to trial the IATA Travel Pass app, which ratifies the travel health credentials of passengers, on flights from Abu Dhabi to Chicago, New York, Washington and Toronto. The trial will run from now and May 31, with both Etihad and IATA hoping that it will simplify the travel […]
Los Angeles International Airport (LAX) now offers COVID-19 Polymerase Chain Reaction (PCR) tests with results guaranteed in less than an hour with the addition of a new testing option at the Tom Bradley International Terminal. The tests are in addition to PCR tests being offered for sale at several locations throughout the airport (with results […]
Uber Eats is now available from a variety of HMSHost-operated restaurants across Terminals 1 and 3 at Toronto Pearson International Airport. According to the Greater Toronto Airports Authority (GTAA), the “innovative partnership” offers convenience and contactless ordering for consumers, while also providing additional revenue for on-site restaurants. It is also believed to make Pearson the […]
Airports in Australia and New Zealand have been celebrating the reopening of quarantine free trans-Tasman travel for the first time in 12 months. In Brisbane, Brisbane Airport opened 16 ‘Green Lane’ services yesterday to accommodate Air New Zealand and Qantas flights between BNE and Auckland, Wellington, and Christchurch. The airport reports that all eight arrivals […]
Aviation leaders from across the globe and an impressive 27,000 viewers virtually watched the recent World Aviation Conference (WAC) in South Korea, hosted by Incheon International Airport Corporation (IIAC). This year’s event was staged a few weeks ahead of the upcoming 20th anniversary of Incheon International Airport, which within five years of its opening was […]
The Metropolitan Washington Airports Authority has chosen Jacobs to help it enhance the overall airline and passenger experience at Reagan National and Dulles airports. Under the terms of the agreement, Jacobs will provide facilities condition assessment (FCA) and enterprise asset management (EAM) services at both Ronald Reagan Washington National Airport (DCA) and Washington Dulles International […]
New research by the Airport Operators Association (AOA) and ABTA – The Travel Association have questioned the UK government’s new traffic light system for the resumption of international air travel from England. They warn that the cost of PCR testing for international travel in the UK is double that of testing in other European countries. […]
New research by Amadeus indicates that 90% of travellers would be comfortable using a digital health passport for future travel. Indeed, the study, commissioned by Amadeus and delivered by Censuswide, claims that 41% of travellers were keen to book an international trip within six weeks of restrictions lifting. The study, says Amadeus, found that just […]
Incheon International Airport, arguably the Airport Service Quality (ASQ) king of recent years, has become the first gateway to achieve a new Level 4 status in ACI’s Airport Customer Experience Accreditation programme. Since ACI launched the world’s first Airport Customer Experience Accreditation programme in 2019, 45 airports around the world joined the programme to improve […]
