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Washington DC’s airports look to enhance passenger experience


The Metropolitan Washington Airports Authority has chosen Jacobs to help it enhance the overall airline and passenger experience at Reagan National and Dulles airports.

Under the terms of the agreement, Jacobs will provide facilities condition assessment (FCA) and enterprise asset management (EAM) services at both Ronald Reagan Washington National Airport (DCA) and Washington Dulles International Airport (IAD).

The five-year contract includes a base year with multiple one-year options and includes work to assess how buildings and infrastructure are managed, analyse capital investment needs, discover areas for improvement and prioritise critical maintenance and repair projects.

“Our long-standing relationship with the Metropolitan Washington Airports Authority is even more important now as air travel begins to increase, and this project will prioritise keeping airports safe, efficient and reliable for travellers,” said Jacobs’ people and places solutions executive vice president, Ken Gilmartin.

“Working collectively, we have the opportunity to improve the passenger experience and make travel easier for individuals using Washington, DC’s airports.”

Jacobs’ consulting team will integrate physical asset inventories with EAM technology to save costs, improve quality and efficiency of resources, extend facility life, and enhance safety, health, and environment initiatives at both airports.

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