Leeds Bradford Airport (LBA) in the UK has announced an innovative technology partnership to improve queue management and the passenger experience. LBA has partnered with Veovo to introduce AI-powered passenger predictability technology to its airport operation. This technology will optimise airport security area operations and passenger flow throughout the terminal by analysing real-time data on […]
Hong Kong International Airport (HKG) welcomed 401,000 passengers in July, 2022, a colossal 259.3% increase over the same period last year, although passenger volumes remain significantly down on pre-pandemic levels. Cargo throughput and air traffic movements recorded 17% and 3.1% year-on-year drops to 348,000 tonnes and 11,485 movements, respectively. The relaxation of inbound travel and […]
London’s Heathrow Airport has taken the dramatic step of imposing a capacity cap this summer to ensure that it offers “better and more reliable” journeys for passengers during traditionally its busiest time of the year. In an open letter to passengers on the capacity cap, Heathrow CEO, John Holland-Kaye, says: “The global aviation industry is […]
Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]
SITA’s 2022 Passenger IT Insights research, published today, highlights pent-up demand for both business and leisure travel emerging from the pandemic, with passengers further embracing mobile and touchless technologies to make the journey as convenient and seamless as possible. The survey reveals an increase in passenger use of mobile devices for booking, on board the airplane, and […]
Dublin Airport has reiterated its confidence in its current plan to avoid cutting any flights this summer. The Irish gateway notes that during the first three weeks of June, 93% of all passengers spent 45 minutes or less queuing at its security screening areas, while 77% of passengers queued for 30 minutes or less. And […]
London’s Heathrow Airport has reacted with dismay to the Civil Aviation Authority’s demand to reduce its passenger charges every year until 2026. The airport, which actually wanted to raise its fees, has been told by the regulator that the move reflects the recent rebound in passenger volumes, and would still allow it to invest in […]
On the eve of its 32nd Annual Congress and General Assembly, ACI EUROPE today published its Airport Industry Connectivity Report for 2022, which reveals that the recovery of European air connectivity from the COVID-19 pandemic is uneven and still difficult. According to ACI EUROPE, this reflects the combination of yet not fully lifted travel restrictions, […]
A total of 5.3 million passengers travelled through Heathrow in May, around 79% of 2019 levels, which the UK hub claims is in line with its revised forecast. It notes that despite the bad publicity about long queues and flight cancellations at airports across the globe due to the lack of staff, ‘close coordination and […]
Bengaluru’s Kempegowda International Airport has introduced a new first for India, AI-driven, assistance robots designed enhance passenger experience. Currently at the trial stage, 10 robots have been deployed to help guide passengers through the airport and answer basic queries. It notes that the robot count will be increased in a “calibrated manner” and will be […]
The global mishandled baggage rate spiked by 24% to 4.35 bags per thousand passengers in 2021 as the industry began its recovery from the pandemic, according to the SITA Baggage IT Insights 2022, released today. The report shows passenger traffic has evolved since 2020, with most of the 2021 recovery being driven by domestic travel, […]
With over 200,000 passengers per day expected to pass through Los Angeles International Airport (LAX) during the upcoming Memorial Day weekend, the gateway is urging travellers to plan ahead for parking and pick-up well in advance this year. “With passenger traffic reaching the highest levels since early 2020, guests who are travelling through LAX during […]
