Robots join the workforce at Bengaluru-Kempegowda

Bengaluru’s Kempegowda International Airport has introduced a new first for India, AI-driven, assistance robots designed enhance passenger experience.

Currently at the trial stage, 10 robots have been deployed to help guide passengers through the airport and answer basic queries.

It notes that the robot count will be increased in a “calibrated manner” and will be further developed over a period in terms of functionality and features, after gauging customer feedback.

The airport has partnered with AI and robotics specialist, Artiligent Solutions Pvt Ltd, to model the robots along with creating a customised passenger services software.

The default language of communication will be English, with additional regional and international languages in the offing.

Jayaraj Shanmugam, chief operating officer of Kempegowda operator, BIAL, said that the airport prides itself on being a trendsetter when it comes to blending innovation and providing a seamless experience to passengers.

“Pre-empting passenger requirements and complementing new-age technology with a focused customer-centric team approach has been our winning combination,” said Shanmugam.

“These smart robots are the latest addition to our offering which shall further boost our concentrated endeavor to provide exceptional customer service.”