NEWS
US Secretary of Transportation, Pete Buttigieg, has announced that Los Angeles International Airport (LAX) will receive $50 million as part of the federal Bipartisan Infrastructure Law to help reconstruct and modernise its terminal roadway systems, including a reconfiguration of the main entrance to the airport. “Americans deserve modern airports that meet the needs of their […]
Norwegian’s latest traffic figures support the fact that the upturn in passenger numbers across Europe’s airports is gathering pace, the airline today revealing that it handled 1.9 million people across its network in June. The total represents a 19% increase on the previous month and the highest number since the outbreak of the pandemic, with […]
Kyung Wook Kim, president and CEO of long-time ASQ champion, Incheon International Airport, tells Joe Bates more about his gateway’s customer service focus and ambitions. WHY DO YOU TAKE GOOD CUSTOMER EXPERIENCE SO SERIOUSLY? Because customer feedback touches on many different areas and sheds light on what we have to do to do even better. […]
Hosted by Changi Airport Group, the 17th ACI Asia-Pacific Board Meeting & Regional Assembly held in Singapore from May 16-18, 2022, proved to be a productive and highly successful event, writes senior manager for media and communications, Sunil Subbaiah. Though scaled down significantly and different from our usual annual gatherings, the event saw an overwhelming […]
Dato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering from the global pandemic. Anyone who has ever visited Malaysia, particularly those lucky enough to have been on holiday there, will know that they can expect a warm welcome and, more often […]
Airport International Group (AIG) has announced that Jordan’s Queen Alia International Airport has become the first gateway in the Middle East and one of only 21 in the world to achieve Level 4+ ‘Transition’ status in ACI’s Airport Carbon Accreditation programme. The Amman gateway notes that it was awarded the certificate following a “rigorous review […]
Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]
Singapore’s gateway to the world has stepped up the promotion of its Changi Precinct, which it hopes will prove a big hit with passengers wishing to explore and have fun as traffic numbers begin to rise again after the global pandemic. The new ‘Hello, Changi Precinct’ gallery in Terminal 3 is essentially designed to drive […]
Christchurch Airport has never lost sight of its sustainability goals and is now arguably the greenest gateway on the planet, writes Joe Bates. Christchurch Airport has set a new sustainability milestone by going beyond being carbon neutral and becoming climate positive. Its general manager for planning and sustainability, Nick Flack, believes the move is an […]
Airport profile: Christchurch Special report: ACI Asia-Pacific Board Meeting & Regional Assembly Plus: Investing in Sustainability & Green Shoots of Recovery DOWNLOAD THE ISSUE VIEW FROM THE TOP Director general, Stefano Baronci, reflects on the appointment of a new Regional Board president, the need to focus on decarbonisation, plans for a Middle East office and […]
Helsinki Airport will celebrate its 70th anniversary as a commercial gateway tomorrow. Finland’s capital city airport handled its first passenger flight on July 5, 1952, with the bulk of those onboard and passing through its newly opened passenger terminal comprising athletes and guests coming to Helsinki for the Summer Olympics. “In 70 years, Helsinki Airport […]
Abu Dhabi International Airport is expecting a busy next few months with passenger numbers boosted by Eid Al Adha and the upcoming summer holiday season. Around 2.8 million passengers are expected to pass through Abu Dhabi International Airport (AUH) during July and August this year, of which 414,000 are specific to the Eid Al Adha […]
