New integrated cargo command centre opens at DXB

Dubai based dnata has created a new Cargo Integrated Command Centre (CICC) at Dubai International Airport (DXB).

It notes that the initiative “brings enhanced technology, operational data and decision-making capabilities together to strengthen the performance of its cargo operations across the UAE”.

In essence, the CICC provides teams with a centralised view of cargo operations across DXB and Dubai World Central-Al Maktoum International (DWC), enabling them to anticipate operational requirements, coordinate resources and respond quickly to changing conditions.

And that’s a big job as that involves overseeing more than one million tonnes of cargo, 189,000 flight movements and 46,000 truck movements annually.

The facility – which has evolved from dnata’s existing cargo control centre – brings greater visibility across this complex operation, supporting coordination between teams, facilities and activities across both airports, according to dnata.

“Cargo operations involve thousands of interconnected activities every day, making operational visibility essential to maintaining performance at scale,” notes Nabil Sultan Al Murr, dnata’s group chief executive officer.

“Enhanced cargo command centre is part of our ambition to continuously evolve our operating model and infrastructure to strengthen Dubai’s position as a leading global logistics hub.

“The integration of our people, systems and operational data into a single operating environment gives us a stronger foundation to manage increasing complexity and support future growth.”

At the heart of the CICC is dnata’s internally developed operational dashboard, which consolidates critical information and refreshes every 10 seconds, giving teams a near real-time view of operations.

The enhanced CICC builds on dnata’s continued investment in technology and digitalisation across its Dubai cargo operations.

Recent initiatives include the integration of autonomous drones into warehouse inventory processes, delivering more than 99% accuracy in shipment tracking, as well as a centralised cargo screening control room developed with Dubai Police, which enables six X-ray screening machines at DXB to be remotely operated and monitored from a single location.