CUSTOMER SERVICE, PASSENGER FACILITATION Ferry services to Macau to resume from Hong Kong airport’s SkyPier 23 Dec 2022 Staff reporterFerry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air...
CUSTOMER SERVICE, PASSENGER FACILITATION Little Helpers bring festive cheer for travellers at Heathrow 7 Dec 2022 Joe BatesHeathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts...
CUSTOMER SERVICE, PASSENGER FACILITATION, WBP NEWS, WORLD BUSINESS PARTNERS Plaza Premium Group opens new Blush Lounge at Heathrow 21 Nov 2022 Staff reporterLondon’s Heathrow Airport has a new addition to its hospitality offering today following the opening of the Blush Lounge by the Plaza Premium...
AW5 2022, CUSTOMER SERVICE, PASSENGER FACILITATION The waiting game 21 Nov 2022 Steve CovateVirtual queuing is coming to an airport near you soon and could represent the future of waiting at airports, writes Steve Covate. With...
AW5 2022, CUSTOMER SERVICE Going the extra mile 1 Nov 2022 Joe BatesAirport World reports on a milestone achievement for Incheon International Airport and some of the highlights of the recent Customer Experience Global Summit...
CUSTOMER SERVICE Top UK airport ranking for London City and London Luton airports 5 Oct 2022 Staff reporterLondon City Airport (LCY) and London Luton Airport (LTN) have been ranked the top two gateways in the UK by Conde Nast Traveller...
APA2 2022, ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE, PASSENGER FACILITATION HOSTING JOYFUL CONNECTIONS 5 Jul 2022 Joe BatesDato’ Iskandar Mizal Mahmood, managing director of Malaysia Airports, talks to Joe Bates about his company’s customer service strategy, ASQ successes and recovering...
CUSTOMER SERVICE, RETAIL/F&B New ‘Alpine’ look and feel for Munich Airport’s Adelholzener Bar 2 Feb 2022 Joe BatesThe newly remodelled Adelholzener Bar in Terminal 2 at Munich Airport offers visitors an Alpine setting to enjoy their soft drinks, draft beers...
CUSTOMER SERVICE, RETAIL/F&B Shanghai surprise as 1930s inspired Chinese restaurant opens at Heathrow 27 Jan 2022 Staff reporterHeathrow’s latest F&B offering, a 1930s Shanghai inspired Chinese restaurant, Shan Shui, has opened for business in Terminal 2. The outlet, officially opened...
AW6 2021, CUSTOMER SERVICE The digital airport 27 Jan 2022 Clare Williams FanninTemplemere’s Clare Williams Fannin takes a look at how digital technology is transforming the passenger experience. From facial recognition at passport control to...
AW5 2021, CUSTOMER SERVICE, PASSENGER FACILITATION Finding the Way 8 Dec 2021 Karlee Butler KennedyKarlee Butler Kennedy contends that the growth in geospatial data and digital indoor wayfinding can only enhance the passenger experience at airports. As...
CUSTOMER SERVICE, WORLD BUSINESS PARTNERS Tokyo Narita deploys new customer feedback technology 18 Jun 2021 Staff reporterCustomer feedback provider, HappyOrNot, has installed its smiley push button machines at Tokyo’s Narita International Airport ahead of the city hosting the Summer...
