CUSTOMER SERVICE

The Board of Commissioners of the Port Authority of New York and New Jersey has approved $160 million for design and construction of...

ACI NEWS, ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE

Region’s airports excel in ACI’s ASQ customer excellence awards

11 Mar 2024 Joe Bates

ACI World today announced the best airports for customer experience worldwide chosen by passengers in its annual Airport Service Quality (ASQ) Awards. The...

ACI NEWS, CUSTOMER SERVICE

ACI World unveils ASQ customer experience champions

11 Mar 2024 Joe Bates

ACI World today revealed the best airports on the planet for customer experience chosen by passengers in its Airport Service Quality (ASQ) programme....

CUSTOMER SERVICE, IT INNOVATION

Food serving ‘snackbot’ on patrol at Munich Airport

5 Mar 2024 Staff reporter

Munich Airport is no stranger to using robotic technology having trialled a number of devices over the years, the latest of which is...

CUSTOMER SERVICE, PASSENGER FACILITATION

Tulsa International Airport introduces new aid for blind passengers

2 Nov 2023 Staff reporter

Tulsa International Airport (TUL) passengers who are blind or have low vision (BLV) now have free access to the Aira app, which is...

CUSTOMER SERVICE

Customer experience milestone for Seychelles gateway

15 Sep 2023 Staff reporter

Seychelles International Airport (SEZ) has officially achieved Level 1 status in ACI’s Airport Customer Experience Accreditation programme. The achievement comes two years after...

ACI WORLD, CUSTOMER SERVICE, HUMAN RESOURCES

Incheon hosting ACI Customer Experience Global Summit

6 Sep 2023 Staff reporter

The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon,...

CUSTOMER SERVICE

Brisbane Airport unleashes some new new therapy dogs

12 Jul 2023 Staff reporter

Brisbane Airport is this week trialling therapy dogs in the Domestic Terminal as a way of reducing preflight stress for the travelling public....

AW2 2023, CUSTOMER SERVICE

Customer service excellence: We salute you!

30 Apr 2023 Joe Bates

We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience...

ASIA-PACIFIC & MIDDLE EAST, CUSTOMER SERVICE

Asia-Pacific airports shine in ACI’s ASQ Customer Service Excellence Awards

6 Mar 2023 Staff reporter

ACI World, in partnership with travel technology company Amadeus, today announced the winners of this year’s Airport Service Quality (ASQ) Awards, recognising the...

ACI WORLD, CUSTOMER SERVICE

The world’s best airports for customer service excellence

6 Mar 2023 Staff reporter

Airports big and small across the world were today recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality...