ACI World today confirmed that close to 9.5 billion passengers passed through the world’s airports in 2024, with Hartsfield-Jackson Atlanta (ATL) once again leading the way be welcoming 108 million travellers (+3.3%). According to ACI’s figures, the Top 10 busiest airports – representing 9% of global traffic (855 million passengers) – witnessed a gain of […]
The opening of new sensory rooms, wellness spaces, museums and ambient scenting are just some of the ways airports continue to raise the bar on customer service. BENGALURU-KEMPEGOWDA OPENS INDIA’S FIRST SENSORY ROOM In a step towards promoting inclusive air travel, Bengaluru’s Kempegowda International Airport (BLR) has introduced a first of its kind sensory room […]
Airports across the globe have been recognised for their customer service excellence in ACI’s ASQ Airport Experience Awards, writes Joe Bates. ACI World’s 2024 ASQ Airport Experience Awards have revealed last year’s top performing airports for the delivery of outstanding customer service. The roll of honour includes airports handling less than two million passengers per […]
Brisbane (BNE), Hamad (DOH), Helsinki (HEL), LaGuardia (LGA), Munich (MUC) and Quito (UIO) are just a few of the airports to be honoured in this year’s Skytrax World Airport Awards. BNE won the top award for the Best Airport Staff in Australia & Pacific at the 2025 World Airport Awards. It previously won the accolade […]
What are the world’s airports asking from architects when it comes to building new facilities or enhancing existing ones? Corgan’s Jonathan Massey provides his thoughts. While change is inevitable, it seems that the aviation industry has seen more than its fair share over the past 30 years, perhaps driven by the fact that the industry […]
MATARAT Holding has signed a memorandum of understanding with SITA to accelerate the digital transformation of airports across the Kingdom of Saudi Arabia. The agreement will focus on deploying smart, scalable technologies that enhance passenger experience, streamline operations and increase airport efficiency as Saudi Arabia pushes forward with its aviation modernisation plans. “This Memorandum of […]
With a new showpiece terminal opening later this year, passenger numbers at an 18 year high, and innovation at the front and centre of its business, these are good times for Pittsburgh International Airport, writes Joe Bates. There is no doubting that Pittsburgh International Airport (PIT) has gone from strength to strength over the last […]
Sydney Airport is preparing for a bustling Easter and school holiday peak, with 2.5 million passengers set to travel through its terminals between April 9th and 29th. During the peak, one million passengers will pass through the T1 international terminal, making it the busiest Easter school holiday period since 2019, and a 9% increase on […]
Aurrigo International plc today announced that its Auto-Dolly Tug and Auto-Sim solutions have been formally approved for recommendation to Aviation Solutions BV’s network of 60+ airports. Aviation Solutions focuses on commercialising innovative technologies that have successfully passed rigorous testing at Amsterdam Airport Schiphol. The partnership between the two companies was initially announced last year with […]
Coffee connoisseurs passing through Manchester Airport in the UK will be a little happier this morning following the reopening of Costa Coffee’s newly upgraded store in Terminal 2. The revamped store is set to provide an enhanced coffee experience, ensuring customers enjoy a faster and more seamless service. The introduction of touchscreen ordering, for example, […]
Dublin Airport has committed to a significant expansion of its onsite solar farm, resulting in more than 20% of the airport’s annual electricity needs coming from renewable solar energy by 2030. Operator, daa, made the announcement today at the official opening of Phase 1 of Dublin Airport’s solar farm by Minister for Transport Darragh O’Brien […]
Vivian Kar-fay Cheung has been appointed the new permanent CEO of Airport Authority Hong Kong (AAHK). Unanimously endorsed by the AAHK Board and approved by the Chief Executive of the Government of the Hong Kong Special Administrative Region, the appointment will be effective from April 7, 2025, for a term of three years. She was […]
