The human connection Richard Plenty and Terri Morrissey reflect on the importance of the human connection as the ‘airport group’ model grows in importance. How do airport acquisitions and mergers affect people who work in airports? Until well into the 1990s, the airport sector was characterised by a multiplicity of state-owned, independently run, relatively small […]
Dallas Fort Worth International Airport (DFW) has announced that CEO, Sean Donohue, is to retire after 11 years in the hot seat at the Texas gateway and a 40-year career in aviation. Since joining DFW in 2013, he has overseen significant growth and development, strengthening DFW’s position as a key transportation hub that connects the […]
Customer facilitation Richard Plenty and Terri Morrissey reflect on the importance of designing for a diverse range of travellers. A few years ago, one of the authors (Terri) badly sprained both of her ankles, luckily not at the same time, but within the same year. The experience of having to wear a specially designed boot […]
Bureaucracy and innovation Richard Plenty and Terri Morrissey reflect on the importance of encouraging innovation in the workplace. Could excessive bureaucracy and red tape be slowing down your organisation’s innovation process? It’s an important question for airports to ask themselves at a time when the need for innovation has never been greater. And it is […]
ACI North America (ACI-NA) has honoured San Francisco International Airport (SFO) with the overall award for human resource programmes. In their 2024 Excellence in Human Resources Recognition Awards, ACI-NA named SFO as the winner of its ‘Overall Human Resources Program Award’. “Human resources play an integral role in establishing and implementing a positive workforce culture […]
The design of work Richard Plenty and Terri Morrissey reflect on the importance of paying attention to designing a people-centric working environment. As we write this article, we have just completed running the April 2024 ACI Human Resources programme, a five-day course which educates airport leaders and future leaders on key concepts and frameworks in […]
Swedavia is celebrating Pride season by raising the Pride flag at its airports and participating in Stockholm Pride in August. In addition, it is temporarily changing the logo on its social media accounts in June to show Swedavia’s support for Pride. Sweden’s airport operator notes that it has a long-term commitment to issues of diversity […]
A staggering 7,500 jobs are up for grabs at Hong Kong International Airport this weekend as the gateway hosts Career Expo 2024 at the Hong Kong Convention and Exhibition Centre. More than 45 airport companies are recruiting for over 7,500 vacancies during the three-day event, which has been organised by Airport Authority Hong Kong (AAHK) […]
Making new connections Richard Plenty and Terri Morrissey reflect on how the global pandemic has changed the way we connect and communicate with each other. To what extent did the COVID pandemic fundamentally change the way in which we connect: physically, geographically, socially, and psychologically? Prior to 2020, if we wished to see distant relatives […]
Hag Jae Lee, CEO of Incheon International Airport Corporation, and Jost Lammers, CEO of Munich Airport, today signed a Memorandum of Understanding (MoU) at Munich Airport’s Airport Academy. The airport’s state that the partnership “will focus on joint initiatives to develop and implement innovative training programmes that address the changing needs and requirements of the […]
Abu Dhabi Airports, the operator of Abu Dhabi International Airport and four other commercial gateways in the emirate, has announced the appointment of Elena Sorlini as its managing director and CEO. Sorlini transitions into the role permanently after serving in an interim capacity since June 2023. Since joining Abu Dhabi Airports, Sorlini has overseen the […]
Sustainability: The social pillar Richard Plenty and Terri Morrissey reflect on the human factor in sustainability. We are very proud to say that this article marks the completion of 10 years of ‘People Matters’ columns that we have written for Airport World. We didn’t expect the column to be in demand for so long, but […]
