CUSTOMER EXCELLENCE, HOSPITALITY, HUMAN RESOURCES London Luton achieves new customer experience milestone 19 Jan 2024 Staff reporterLondon Luton Airport has been recognised by ACI World for its commitment to continuously improving the customer experience across its facilities, achieving Level...
AW5 2023, HUMAN RESOURCES PEOPLE matters 9 Dec 2023 Richard Plenty and Terri MorrisseyThe human factor in innovation Richard Plenty and Terri Morrissey reflect on how investing in people and culture is essential for innovation. What...
ACI WORLD, HUMAN RESOURCES ACI World’s director general to leave role at the end of 2024 28 Nov 2023 Joe BatesACI World director general, Luis Felipe de Oliveira, has announced his decision to step down from his role at the end of 2024....
ASIA-PACIFIC & MIDDLE EAST, HUMAN RESOURCES New look for Sydney Airport’s volunteer ambassadors 27 Oct 2023 Staff reporterSydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made. Since 1999, ambassadors have...
HOSPITALITY, HUMAN RESOURCES New uniforms for Sydney Airport’s volunteer ambassadors 27 Oct 2023 Staff reporterSydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made. Since 1999, ambassadors have...
HUMAN RESOURCES, IT INNOVATION Leadership and innovation: The path to future-wise airport enterprises 24 Oct 2023 Dr Pierre CoutuThe air transportation industry is immersed in discussions and events revolving around innovation. However, these conversations often overlook the strategic framework required for...
AW4 2023, HUMAN RESOURCES PEOPLE matters – Comments welcome! 13 Oct 2023 Terri Morrissey and Dr Richard PlentyTerri Morrissey and Dr Richard Plenty consider the importance of creating a work culture where employees feel safe and confident that their opinions...
AW4 2023, HUMAN RESOURCES Diversity and inclusion 11 Oct 2023 Sam Folley and Nicola IhnatowiczSam Folley and Nicola Ihnatowicz explore the wider social and stakeholder push for better diversity and inclusion for employers in the airports sector....
HUMAN RESOURCES Change at the top at iGA Istanbul Airport 2 Oct 2023 Staff reporteriGA Istanbul Airport has a new acting CEO today in the shape of Selahattin Bilgen, after the sudden departure of Kadri Samsunlu on...
HUMAN RESOURCES Scott Charlton to become next CEO of Sydney Airport 20 Sep 2023 Staff reporterSydney Airport has announced that Scott Charlton will succeed Geoff Culbert as its chief executive officer on December 1, 2023. According to the...
ACI WORLD, CUSTOMER SERVICE, HUMAN RESOURCES Incheon hosting ACI Customer Experience Global Summit 6 Sep 2023 Staff reporterThe ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon,...
HUMAN RESOURCES Living wage recognition for Billy Bishop Toronto City Airport 23 Aug 2023 Joe BatesNieuport Aviation, the owner and operator of the passenger terminal at Billy Bishop Toronto City Airport, has been officially certified a Living Wage...
