Plaza Premium Group (PPG) has opened its new Plaza Express lounge at London Gatwick Airport’s north terminal departure. According to PPG. the new opening is ideal for larger groups and families alike looking to kick-start their holiday in a fun and casual way, offering leisure travellers the ‘Plaza Premium Lounge’ hospitality but with more affordable […]
Travellers in the world’s fastest-growing aviation market, India, are some of the world’s most enthusiastic lounge users with an ever-growing appetite for an elevated airport experience, according to new research. ‘AX24: The Age of the Airport Experience’, the latest round of research from global airport lounge and experience specialists Airport Dimensions, is a comprehensive study […]
A new lounge that its creators believe will ‘redefine airport hospitality” opened today at Hong Kong International Airport. The new Kyra Lounge in Terminal 1 is the result of a groundbreaking venture between Airport Dimensions, SSP and Travel Food Services (TFS). Strategically located off Terminal 1’s central concourse by Gate 23, it spans 744 square […]
Singapore Changi is to get a new hotel next to Terminal 2, which is expected to be completed and fully operational by 2028. Changi Airport Group (CAG) and SGX Mainboard-listed OUE Limited (OUE) announced the news today, with OUE awarded the tender by CAG for the lease and development of the facility, which will be […]
Global travellers, particularly those from younger generations, are looking for much more than just utility and a bit of shopping when they visit the airport, according to new research. Findings from the latest round of the Airport Experience research, a comprehensive study of more than 9,000 travellers conducted by global airport lounge and experience specialists […]
Detroit Metropolitan Wayne County Airport (DTW) has launched its own rewards programme in a bid to further incentivise travellers to use the Michigan gateway. Called DTW Rewards, it is described as a free loyalty programme that provides members with perks such as gift cards, airline miles and cash back for nearly every dollar spent at […]
London Luton Airport has been recognised by ACI World for its commitment to continuously improving the customer experience across its facilities, achieving Level 2 of the association’s globally recognised accreditation programme. It follows a comprehensive review of all aspects of the airport’s passenger experience including training and engagement with airport staff and business partners. London […]
Visitors arriving in Western Australia will now be met with new Noongar language welcome signs that light up to reflect the six seasons of the Noongar calendar. The six-metre-high signs are adorned with Indigenous symbols that reflect the landscape and meaning of Wadjak Boodja. Perth Airport’s chief commercial and aviation officer, Kate Holsgrove, said the […]
In a first for an Australian airport, Google has launched Indoor Live View at Sydney Airport, just in time for the Christmas travel rush. The new augmented reality (AR) feature on Google Maps provides arrows, directions, and distance markers superimposed on the camera view, to point people in the right direction across the terminals. According […]
Travellers to Salt Lake City International Airport are now welcomed by a new entry feature titled ‘The Peaks’, a monumental sculpture imagined by Artist Gordon Huether then fabricated and installed by his team. “Salt Lake City International Airport is still growing and transforming just like our City,” said Salt Lake City Mayor, Erin Mendenhall. “For […]
Passengers passing through Singapore Changi will be able to enjoy a candy-themed wonderland as part of its festive festivities! From tomorrow and lasting until the end of March 2024, the airport’s candy-themed wonderland will offer whimsical carnival games and rides, as well as a snow house that will transport visitors “into to a world of wintry […]
Sydney Airport’s popular volunteer ambassadors are now sporting a new uniform, which has been 100% Australian designed and made. Since 1999, ambassadors have been offering customer support in the terminals, with teams across T1 international as well as T2 and T3 domestic. The ambassador programme was introduced to help with the influx of visitors for […]
