HOSPITALITY

Food and beverage (F&B) in any travel hub, but especially within airports, is more important than simply offering travellers a sandwich and coffee....

CUSTOMER SERVICE, HOSPITALITY

Warsaw Chopin Airport ready for Star Wars Day

29 Apr 2025 Staff reporter

Warsaw Chopin Airport is embarking on an intergalactic journey ahead of this year’s Star Wars Day on May 4. It notes that since...

HOSPITALITY

New lounge opens at Clark International Airport

3 Mar 2025 Staff reporter

Marhaba continues its expansion in the Philippines with the launch of a new, spacious lounge at Clark International Airport (CRK). The addition complements...

HOSPITALITY, PASSENGER FACILITATION

SAT initiative to allow airside access to some non-ticketed visitors

12 Feb 2025 Staff reporter

San Antonio International Airport has launched its new SAT Pass programme allowing a limited number of non-ticketed visitors an opportunity to meet and...

HOSPITALITY, IT INNOVATION, PASSENGER FACILITATION

New digital assistant on duty at Glasgow Airport

16 Dec 2024 Staff reporter

Glasgow Airport has officially launched a state-of-the-art digital assistant, powered by Hello Lamp Post, to improve the travel experience for passengers this festive...

HOSPITALITY

Choir to serenade passengers at Heathrow this holiday season

4 Dec 2024 Joe Bates

This Christmas, Heathrow is turning up the holiday cheer with a live choir in arrivals, to welcome passengers home for the holidays. Throughout...

HOSPITALITY

Singapore Changi Airport celebrating 50 years of Hello Kitty

1 Nov 2024 Staff reporter

Changi Airport is turning up the magic with the fifth edition of the Changi Festive Village, celebrating Hello Kitty’s golden jubilee in the...

HOSPITALITY, WORLD BUSINESS PARTNERS

PPG to open Aerotel at Shanghai Pudong International Airport

23 Oct 2024 Joe Bates

Plaza Premium Group (PPG) has signed an agreement to open an Aerotel in Shanghai Pudong International Airport’s Terminal 2. The Aerotel Shanghai Pudong...

HOSPITALITY, INVESTING IN AIRPORTS

MIA unveils first phase of modernised check-in area

21 Oct 2024 Staff reporter

Miami-Dade County Mayor, Daniella Levine Cava, and Miami International Airport (MIA) officials have hosted a ribbon-cutting ceremony for the first phase of MIA’s...

HOSPITALITY, RETAIL/F&B

Corpus Christi International Airport unveils new bar and observation deck

18 Oct 2024 Staff reporter

Corpus Christi International Airport (CRP) in Texas has completed construction on a new full-service bar and connected elevated outdoor patio and observation deck,...

CUSTOMER EXCELLENCE, CUSTOMER SERVICE, HOSPITALITY

Shannon Airport provides top travel experience

8 Oct 2024 Staff reporter

Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024....