Food and beverage (F&B) in any travel hub, but especially within airports, is more important than simply offering travellers a sandwich and coffee. In fact, a 2024 Future Places Lab study noted that over 60% of Millennial and Gen Z travellers now associate airport quality with its F&B offering. Why? Airports are unique spaces. People […]
Warsaw Chopin Airport is embarking on an intergalactic journey ahead of this year’s Star Wars Day on May 4. It notes that since Friday, and up until Star Wars Day itself, passengers and all visitors to its facilities will experience spectacular attractions that will transport them straight to a distant galaxy! Poland’s capital city gateway […]
Marhaba continues its expansion in the Philippines with the launch of a new, spacious lounge at Clark International Airport (CRK). The addition complements marhaba’s Meet & Greet services, which have been available at the airport’s Terminal 2 since 2023. Located at Gate 9 in the departure terminal, the new marhaba lounge offers a stylish retreat […]
San Antonio International Airport has launched its new SAT Pass programme allowing a limited number of non-ticketed visitors an opportunity to meet and greet passengers post-security at the airport. The gateway has introduced the innovative new scheme by asking passengers, “Have you ever wanted to surprise your loved one at the gate with flowers, welcome […]
Glasgow Airport has officially launched a state-of-the-art digital assistant, powered by Hello Lamp Post, to improve the travel experience for passengers this festive period. This new AI-driven technology, now live across the airport, is designed to provide real-time information and enhance navigation throughout the terminal 24 hours a day, optimising the experience for travellers. The […]
This Christmas, Heathrow is turning up the holiday cheer with a live choir in arrivals, to welcome passengers home for the holidays. Throughout December, the choir of over 20 singers will deck the arrivals halls of the four terminals with joyful carols, personalised greetings and multilingual merry messages. As well as classic carols and contemporary […]
Changi Airport is turning up the magic with the fifth edition of the Changi Festive Village, celebrating Hello Kitty’s golden jubilee in the most kawaii way. From today until February 16, 2025, travellers and fans of the Sanrio characters can immerse themselves in a festive wonderland bursting with cuteness, as Hello Kitty and Friends take […]
Plaza Premium Group (PPG) has signed an agreement to open an Aerotel in Shanghai Pudong International Airport’s Terminal 2. The Aerotel Shanghai Pudong Airport Hotel will be an integrated hospitality facility combining accommodation, dining, and wellness, with 82 hotel rooms in total. Set to open in the second quarter of 2025, this new development marks […]
Miami-Dade County Mayor, Daniella Levine Cava, and Miami International Airport (MIA) officials have hosted a ribbon-cutting ceremony for the first phase of MIA’s new Central Terminal check-in area. The first of three ticket counter pods in the new airline check-in area, which includes the latest in self-service bag drop technology, is part of a $38-million […]
Corpus Christi International Airport (CRP) in Texas has completed construction on a new full-service bar and connected elevated outdoor patio and observation deck, which is the first passenger-accessible outdoor space to be constructed in the airport’s 64-year history. Both are now open-to-the-public and located inside security within the concourse between gates 1 and 3 and […]
Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024. The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories. Shannon Airport’s rise in the rankings is a major achievement, […]
A popular Indian street food café is opening an outlet at Birmingham Airport (BHX) and targeting becoming a presence at all major UK airports by 2025. The new store will be located in the departures area at Birmingham Airport. “We truly believe Chaiiwala at Birmingham Airport is long overdue and cannot wait to serve passengers […]
