Miami-Dade County Mayor, Daniella Levine Cava, and Miami International Airport (MIA) officials have hosted a ribbon-cutting ceremony for the first phase of MIA’s new Central Terminal check-in area. The first of three ticket counter pods in the new airline check-in area, which includes the latest in self-service bag drop technology, is part of a $38-million […]
Corpus Christi International Airport (CRP) in Texas has completed construction on a new full-service bar and connected elevated outdoor patio and observation deck, which is the first passenger-accessible outdoor space to be constructed in the airport’s 64-year history. Both are now open-to-the-public and located inside security within the concourse between gates 1 and 3 and […]
Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024. The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories. Shannon Airport’s rise in the rankings is a major achievement, […]
A popular Indian street food café is opening an outlet at Birmingham Airport (BHX) and targeting becoming a presence at all major UK airports by 2025. The new store will be located in the departures area at Birmingham Airport. “We truly believe Chaiiwala at Birmingham Airport is long overdue and cannot wait to serve passengers […]
Plaza Premium Group (PPG) has opened its new Plaza Express lounge at London Gatwick Airport’s north terminal departure. According to PPG. the new opening is ideal for larger groups and families alike looking to kick-start their holiday in a fun and casual way, offering leisure travellers the ‘Plaza Premium Lounge’ hospitality but with more affordable […]
Travellers in the world’s fastest-growing aviation market, India, are some of the world’s most enthusiastic lounge users with an ever-growing appetite for an elevated airport experience, according to new research. ‘AX24: The Age of the Airport Experience’, the latest round of research from global airport lounge and experience specialists Airport Dimensions, is a comprehensive study […]
A new lounge that its creators believe will ‘redefine airport hospitality” opened today at Hong Kong International Airport. The new Kyra Lounge in Terminal 1 is the result of a groundbreaking venture between Airport Dimensions, SSP and Travel Food Services (TFS). Strategically located off Terminal 1’s central concourse by Gate 23, it spans 744 square […]
Singapore Changi is to get a new hotel next to Terminal 2, which is expected to be completed and fully operational by 2028. Changi Airport Group (CAG) and SGX Mainboard-listed OUE Limited (OUE) announced the news today, with OUE awarded the tender by CAG for the lease and development of the facility, which will be […]
Global travellers, particularly those from younger generations, are looking for much more than just utility and a bit of shopping when they visit the airport, according to new research. Findings from the latest round of the Airport Experience research, a comprehensive study of more than 9,000 travellers conducted by global airport lounge and experience specialists […]
Detroit Metropolitan Wayne County Airport (DTW) has launched its own rewards programme in a bid to further incentivise travellers to use the Michigan gateway. Called DTW Rewards, it is described as a free loyalty programme that provides members with perks such as gift cards, airline miles and cash back for nearly every dollar spent at […]
London Luton Airport has been recognised by ACI World for its commitment to continuously improving the customer experience across its facilities, achieving Level 2 of the association’s globally recognised accreditation programme. It follows a comprehensive review of all aspects of the airport’s passenger experience including training and engagement with airport staff and business partners. London […]
Visitors arriving in Western Australia will now be met with new Noongar language welcome signs that light up to reflect the six seasons of the Noongar calendar. The six-metre-high signs are adorned with Indigenous symbols that reflect the landscape and meaning of Wadjak Boodja. Perth Airport’s chief commercial and aviation officer, Kate Holsgrove, said the […]
