CUSTOMER EXPERIENCE

Indonesia’s Directorate General of Immigration has become the first authority in the world to introduce biometric corridors at scale with new biometrics on-the-move...

CUSTOMER EXPERIENCE

Cork Airport ready for Guiness Cork Jazz Festival

24 Sep 2025 Staff reporter

Cork Airport has renewed its partnership with the Guinness Cork Jazz Festival, one of Cork’s most celebrated cultural events, as part of its...

CUSTOMER EXPERIENCE, NEW INFRASTRUCTURE

First phase of San Diego’s new Terminal 1 opens for business

24 Sep 2025 Joe Bates

San Diego International Airport (SAN) has officially opened the first phase of its new Terminal 1. It replaces the airport’s 58-year-old former Terminal...

ACI EVENTS, CUSTOMER EXPERIENCE

iGA Istanbul Airport to host next Airport Experience Summit

11 Sep 2025 Staff reporter

ACI World today announced that iGA Istanbul Airport will host next year’s Airport Experience Summit in Istanbul, Turkey. The event, which ACI World bills...

CUSTOMER EXPERIENCE, RETAIL/F&B

Heinemann unveils MONOPOLY themed promotion in Asia

1 Sep 2025 Staff reporter

Global travel retailer Heinemann has teamed up with leading games, IP and toy company Hasbro on a MONOPOLY-themed campaign across its Sydney, Kuala...

CUSTOMER EXPERIENCE, CUSTOMER SERVICE

Customer experience award for Ontario International Airport

31 Jul 2025 Staff reporter

Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that...

CUSTOMER EXCELLENCE, CUSTOMER EXPERIENCE

Top customer experience award for iGA Istanbul Airport

11 Jun 2025 Joe Bates

iGA Istanbul Airport has achieved the highest level of recognition in ACI World’s Airport Customer Experience Accreditation programme. It notes that it is...

CUSTOMER EXPERIENCE, HOSPITALITY, RETAIL/F&B

The power of food and beverage offerings at airports

21 May 2025 Kevin Grima

Food and beverage (F&B) in any travel hub, but especially within airports, is more important than simply offering travellers a sandwich and coffee....