Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that the achievement further solidifies its position among the best airports in the United States when it comes to putting passengers first. ONT previously held Level 1 accreditation and is now one of […]
iGA Istanbul Airport has achieved the highest level of recognition in ACI World’s Airport Customer Experience Accreditation programme. It notes that it is the first airport in Europe to reach Level 5 and only the the fourth in the world to achieve the goal following Incheon, Mumbai Chhatrapati Shivaji Maharaj and Quito airports in South […]
Food and beverage (F&B) in any travel hub, but especially within airports, is more important than simply offering travellers a sandwich and coffee. In fact, a 2024 Future Places Lab study noted that over 60% of Millennial and Gen Z travellers now associate airport quality with its F&B offering. Why? Airports are unique spaces. People […]
The opening of new sensory rooms, wellness spaces, museums and ambient scenting are just some of the ways airports continue to raise the bar on customer service. BENGALURU-KEMPEGOWDA OPENS INDIA’S FIRST SENSORY ROOM In a step towards promoting inclusive air travel, Bengaluru’s Kempegowda International Airport (BLR) has introduced a first of its kind sensory room […]
