Cork Airport has renewed its partnership with the Guinness Cork Jazz Festival, one of Cork’s most celebrated cultural events, as part of its 2025 Community Fund. Now in its 47th year, the Guinness Cork Jazz Festival continues to attract visitors from far and near and is estimated to be worth €45 million to the local […]
San Diego International Airport (SAN) has officially opened the first phase of its new Terminal 1. It replaces the airport’s 58-year-old former Terminal 1 with a modern, “world-class facility” designed to elevate the passenger experience and meet the growing travel demands of the San Diego region. Operator, San Diego County Regional Airport Authority, is confident […]
ACI World today announced that iGA Istanbul Airport will host next year’s Airport Experience Summit in Istanbul, Turkey. The event, which ACI World bills as “the premier global event dedicated to airport experience”, will take place from August 31 to September 4, 2026. The event brings together executives and experts from around the world to share […]
Global travel retailer Heinemann has teamed up with leading games, IP and toy company Hasbro on a MONOPOLY-themed campaign across its Sydney, Kuala Lumpur and Hong Kong airport locations to commemorate the iconic board game’s 90th anniversary. This is an exclusive 90th anniversary partnership with a travel retailer in Asia. Just in time for the […]
Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that the achievement further solidifies its position among the best airports in the United States when it comes to putting passengers first. ONT previously held Level 1 accreditation and is now one of […]
iGA Istanbul Airport has achieved the highest level of recognition in ACI World’s Airport Customer Experience Accreditation programme. It notes that it is the first airport in Europe to reach Level 5 and only the the fourth in the world to achieve the goal following Incheon, Mumbai Chhatrapati Shivaji Maharaj and Quito airports in South […]
Food and beverage (F&B) in any travel hub, but especially within airports, is more important than simply offering travellers a sandwich and coffee. In fact, a 2024 Future Places Lab study noted that over 60% of Millennial and Gen Z travellers now associate airport quality with its F&B offering. Why? Airports are unique spaces. People […]
The opening of new sensory rooms, wellness spaces, museums and ambient scenting are just some of the ways airports continue to raise the bar on customer service. BENGALURU-KEMPEGOWDA OPENS INDIA’S FIRST SENSORY ROOM In a step towards promoting inclusive air travel, Bengaluru’s Kempegowda International Airport (BLR) has introduced a first of its kind sensory room […]
