Peta Tomlinson and Joe Bates find out more about how Malaysia Airports Holdings Berhad (MAHB) is faring after a difficult 16 months for the country’s airlines and travel industry. If managing director, Datuk Badlisham Ghazali, has any doubts about the future success and prosperity of Malaysia’s airport system he is doing a good job of […]
In the spotlight: Customer service Airport report: Hartsfield-Jackson Atlanta Special report: ASQ winners Plus: Chinese airport development & security Charm offensive Airport World editor, Joe Bates, reflects on the importance of going the extra mile for good customer service. By the time you read this the UK will have a new government as the nation went to the polls on […]
In the spotlight: Economics & Finance Airport report: Denver International IT innovation: Improving the bottom line Plus: People matters & Project watch In it for the long-haul Editor, Joe Bates, reflects on Airport World’s 20th anniversary, healthy investor interest in airports across the globe and looks forward to the Airport Economics & Finance Conference in London When I first […]
A host of new contracts and record sales figures for 2014 make these exciting times for travel retail and duty free operators, writes Joe Bates. Duo to transform Auckland duty free offering Auckland Airport has announced that its duty free offering will be provided by LS travel retail Pacific and Aer Rianta International from July, […]
In September 2013, Newcastle Airport received long-awaited news – its application to the New South Wales (NSW) government for an A$11.1 million grant to fund the expansion of its terminal had been successful. Fast-forward 14 months and construction of the 2,600sqm extension is well underway as part of a A$14.5 million project that will also involve […]
Joe Bates takes a closer look at the growing airport portfolios of a handful of the region’s biggest airport operators. The Asia-Pacific region arguably boasts some of the best and most successful airport operators on the planet, and an increasing number of them are now looking overseas to expand their portfolios. While the list of […]
World Business Partners in the spotlight. Growing places Plaza Premium Lounge has opened its upgraded lounge at Vancouver International Airport (YVR). The lounge, one of four Plaza Premium Lounge spaces at YVR, is located in the airport’s new A-B Connector on Level 3 Departures of the Domestic Terminal. According to the company, the 6,390-square foot […]
Joe Bates discovers more about the ambitions and growth plans of arguably the Gulf state’s first gateway to make a global impression on the world – Bahrain International Airport. Mohamed Yousif Al-Binfalah, CEO of Bahrain Airport Company (BAC), has no doubts about the impact the planned new terminal will make to Bahrain International Airport. “Our […]
Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the ongoing transformation of Amman’s Queen Alia International Airport. When Kjeld Binger looked out of the windows of his airport office earlier this year he could be forgiven for thinking he was back in his native Denmark, as on ground outside was something that […]
Asia-Pacific airports once again lead the way in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, writes Joe Bates. Queen Alia International Airport in Jordan (Best in Middle East) and Delhi’s Indira Gandhi International Airport (Best in the 25-40mppa category) were a few of the new Asia-Pacific based gateways to be honoured in this […]
In the spotlight: Security Airport: Durban’s King Shaka Special report: Spaceports Plus: Airport design & People matters Change for good Airport World editor, Joe Bates, considers the changing face of airport security and looks forward to a busy and successful new year. While being able to remotely scan someone for weapons or predict evil intent before it happens may […]
In the spotlight: Airport IT Airport: Salt Lake City Special report: Air-rail links Plus: Environment, leadership & airport design Making IT happen Airport World editor, Joe Bates, reflects on the loss of one of the team, environmental initiatives and the information technology theme of this issue. By the time you read this we will be on the home stretch in […]
