NEWS
London’s Heathrow Airport today announced plans to revamp Terminal 4 next year as part of a £1.3 billion investment programme to enhance its facilities and passenger appeal. The UK hub believes that the planned investments will boost customer satisfaction levels by ensuring that passengers enjoy smoother, more reliable journeys through the airport. Construction will start […]
London-based airport planning and retail design specialist The Design Solution (TDS) has been appointed by Fraport Greece to lead the planning and design of a major terminal expansion and reconfiguration at Corfu Airport. The appointment of TDS is part of the latest stage of Fraport Greece’s investment in the long-term development of its regional airports […]
Global air and travel services provider dnata has unveiled a new centralised screening control room at its Dubai International Airport (DXB) cargo facility. The pioneering new complex has been developed in partnership with Dubai Police and marks a major step in the digital transformation of air cargo operations, combining real-time automation with enhanced security oversight. […]
Global airport operator Aena is set to expand its UK portfolio after agreeing to acquire stakes in Leeds Bradford and Newcastle International airports. Current owners InfraBridge today announced that it has entered into a binding agreement to sell a 51% shareholding in a newly formed holding company owning 100% of Leeds Bradford Airport and 49% […]
By reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s Katrin Ferge. Airport operators know there’s no one-size-fits-all recipe for success. Though, the financial incentive to continually improve the terminal is clear, with ACI World research showing that a 1% increase in […]
Heathrow has relaunched the Gordon Ramsay Plane Food Market dining concept in Terminal 5. According to the airport, the new format is designed for everyone, from single diners and business travellers to families on the move. It features a lively bar serving expertly crafted cocktails, a grab and go counter for those in a hurry, […]
Dubai Airports has entered the winter travel season with one of its strongest networks in history, as Dubai International (DXB) and Dubai World Central–Al Maktoum International (DWC) welcome new airlines and expanded connectivity to meet rising seasonal travel demand. Direct traffic remains a defining feature of DXB’s winter season, now accounting for 55% of passenger […]
Queenstown Airport has released its 2025 Sustainability Report, showing meaningful progress on decarbonisation and broader sustainability initiatives. “Our holistic approach to sustainability recognises that people, planet, and prosperity are intertwined,” enthused chief executive, Shane O’Hare says. “A lot of effort is going into supporting our community, reducing our environmental impact, and improving how we operate. […]
London Stansted’s planning application to increase passenger numbers up to 51 million a year over the next two decades has been backed by a number of leading airlines. The application seeks permission to make best use of Stansted’s existing single runway by the 2040s without any increase in the number of flights the airport is […]
Airline digitalisation will transform the airport departure hall and how other processing facilities are used in the future, writes Stephan Hirmer, head of passenger servicing for airport operations at Amadeus. The evolution of airline systems is beginning to have a transformative impact on airport operations. Departure Control Systems (DCS) are gradually being replaced by more […]
Grupo Aeroportuario del Sureste (ASUR) has announced that subsidiary ASUR US Commercial Airports has completed the acquisition of retail developer URW Airports for $295 million. URW has operations in five terminals across Los Angeles International Airport (LAX) as well as in Terminals 8 and New Terminal One at John F Kennedy International Airport (JFK) and […]
Embracing sunflower lanyards for passengers with hidden disabilities and a new look Arrivals area provide examples of how high Quito International Airport values good customer service. Quito’s Mariscal Sucre International Airport has become one of the latest gateways to embrace the Hidden Disabilities Sunflower. The initiative is aimed at improving accessibility and travel experience for […]
