Year of growth for Hong Kong International Airport
Boosted by a strong Christmas peak season that saw it welcome more than 200,000 passengers a day for eight days, Hong Kong International...
PASSENGER FACILITATION
Enhanced Passenger Processing at Queen Beatrix International Airport
Aruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport...
Happy talk!
From disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during...
Heathrow unveils £1.3 billion investment plan for 2026
London’s Heathrow Airport today announced plans to revamp Terminal 4 next year as part of a £1.3 billion investment programme to enhance its...
The bottom line
By reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s...
Change is coming
Airline digitalisation will transform the airport departure hall and how other processing facilities are used in the future, writes Stephan Hirmer, head of...
High values
Embracing sunflower lanyards for passengers with hidden disabilities and a new look Arrivals area provide examples of how high Quito International Airport values...
New entry to Domestic Terminal opens at Brisbane Airport
A new entryway into Brisbane Airport’s Domestic Terminal has opened giving passengers who only have carry-on luggage same-level access from the Skywalk into...
Dublin Airport ready for its busiest ever Christmas
Dublin Airport is looking forward to its busiest ever Christmas this year with around 1.8 million passengers set to pass through the airport’s...
Finding the way
Embracing the passenger experience is the new competitive advantage for airports, writes Acuity Brands’ digital and wayfinding expert, Andrew Dallmann. As passenger numbers...
Changing the menu
With global travel retail sales at airports yet to return to pre-pandemic levels, Kavanagh Communication’s John Matheson considers the potential economic and customer...
Big, bold and beautiful
San Diego International Airport’s new Terminal 1 was designed for the passenger experience, writes Terence Young, aviation leader, design director and principal at...
