IT INNOVATION, PASSENGER FACILITATION Biometric technology transforming passenger processing in Manila 15 Jan 2026 Staff reporterManila’s Ninoy Aquino International Airport is transforming the border experience for passengers with biometric technology from Amadeus than can complete immigration processing within...
PASSENGER FACILITATION Year of growth for Hong Kong International Airport 15 Jan 2026 Joe BatesBoosted by a strong Christmas peak season that saw it welcome more than 200,000 passengers a day for eight days, Hong Kong International...
CUSTOMER SERVICE, PASSENGER FACILITATION Enhanced Passenger Processing at Queen Beatrix International Airport 7 Jan 2026 Joe BatesAruba’s Queen Beatrix International Airport has unveiled a new Enhanced Passenger Processing (EPP) system for passengers flying to the United States. Aruba Airport...
AW5 2025, PASSENGER FACILITATION Happy talk! 23 Dec 2025 Pierre CuquemelleFrom disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during...
INVESTING IN AIRPORTS, PASSENGER FACILITATION Heathrow unveils £1.3 billion investment plan for 2026 19 Dec 2025 Joe BatesLondon’s Heathrow Airport today announced plans to revamp Terminal 4 next year as part of a £1.3 billion investment programme to enhance its...
AW5 2025, PASSENGER FACILITATION The bottom line 18 Dec 2025 Katrin FergeBy reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s...
AW5 2025, PASSENGER FACILITATION Change is coming 15 Dec 2025 Stephan HirmerAirline digitalisation will transform the airport departure hall and how other processing facilities are used in the future, writes Stephan Hirmer, head of...
AW5 2025, PASSENGER FACILITATION High values 12 Dec 2025 Joe BatesEmbracing sunflower lanyards for passengers with hidden disabilities and a new look Arrivals area provide examples of how high Quito International Airport values...
CUSTOMER EXPERIENCE, PASSENGER FACILITATION New entry to Domestic Terminal opens at Brisbane Airport 11 Dec 2025 Joe BatesA new entryway into Brisbane Airport’s Domestic Terminal has opened giving passengers who only have carry-on luggage same-level access from the Skywalk into...
PASSENGER FACILITATION Dublin Airport ready for its busiest ever Christmas 10 Dec 2025 Staff reporterDublin Airport is looking forward to its busiest ever Christmas this year with around 1.8 million passengers set to pass through the airport’s...
AW5 2025, PASSENGER FACILITATION Finding the way 2 Dec 2025 Andrew DallmannEmbracing the passenger experience is the new competitive advantage for airports, writes Acuity Brands’ digital and wayfinding expert, Andrew Dallmann. As passenger numbers...
AW5 2025, PASSENGER FACILITATION Changing the menu 26 Nov 2025 John MathesonWith global travel retail sales at airports yet to return to pre-pandemic levels, Kavanagh Communication’s John Matheson considers the potential economic and customer...
