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MIA passengers can now access checkpoint wait times online


Miami International Airport (MIA) today unveiled a new online service designed to help passengers beat checkpoint queues and better manage their journeys through its facilities.

According to the Florida gateway, its passengers now have a personal travel assistant available around the clock, ready to tell them the fastest checkpoint for their flight and how to get there courtesy of the latest flow management technology.

Meet the MIA QueueAnalyzer is available online now for real-time updates on security checkpoint wait times via the airport’s  airport’s mobile app and website.

The system is also being used by the airport to measure and maintain social distancing at the checkpoints – all with the goal of keeping queue lines flowing smoothly.

MIA’s launch of QueueAnalyzer, coupled with SafeDistance technology, is provided by air transport specialist SITA in co-ordination with CrowdVision.

The technology combines historical and real-time data to deliver wait-time predictions. By using the mobile app feature, passengers can compare the wait times of adjacent checkpoints and receive blue-dot navigation from their airport location to the selected checkpoint.

QueueAnalyzer LED monitors at each of MIA’s 11 checkpoints also display the wait time information for passengers in the terminal.

“As more travellers return to flying, we are using tools like the QueueAnalyzer system to help them plan ahead for their journey,” said MIA’s director and CEO, Lester Sola.

“Putting our checkpoint wait times in the palm of their hands via their mobile devices enables travellers to better estimate how much time they will need at MIA, and to feel more prepared for their airport experience.”

MIA is one of the first US airports to upgrade the QueueAnalyzer system to measure social distancing. The service uses 3D LiDAR laser beam technology to provide MIA with hourly summaries of trailing data for each of its security checkpoints, with a score based on both the average distance between people in line and for how long that distance was maintained.

Based on the data, appropriate airport staff can be deployed to the checkpoints as necessary, so that wait times are kept to a minimum.

“We understand that airports have to adapt quickly to help passengers comfortably navigate the new travel and health requirements while the industry has to achieve far more with far less,” says Diana Einterz, president of SITA Americas.

“Leveraging our existing passenger flow management, we are able to help MIA quickly adapt to the new reality while improving the passenger experience.”

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