We pay tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talk to some of the CEOs of the successful gateways. It’s official, Beijing Capital, Delhi-Indira Gandhi, Mumbai-Chhatrapati Shivaji, Singapore Changi, Shanghai Pudong and Seoul–Gimpo are some of the best airports in the world for the delivery of customer service. All […]
Asia-Pacific Airports finds out more about Singapore’s new mega retail, hospitality and leisure development, Jewel Changi Airport. The highly anticipated opening of Singapore Changi’s mega retail and lifestyle development, Jewel Changi Airport, has arguably taken non-aviation related activities at an airport to a new level and provided one of the world’s biggest hubs with a […]
New state-of-the-art Terminal 3 to raise the airport’s capacity to in excess of 90 million passengers per annum. Project details Location: Frankfurt, Germany Important developments: New Terminal 3 Scheduled completion: 2023 Principal companies involved: Fraport AG; Fraport Ausbau SĂĽd GmbH; Christoph Mäckler Architects Total investment: Up to €4 billion Frankfurt Airport has laid the cornerstone for its new Terminal 3, […]
Some of the biggest airport seating companies in the world provide their thoughts on the importance of seating, the latest trends and the challenges of changing passenger dynamics. Paul Williams, CEO of the Zoeftig Group Why should airports care about seating? The passenger experience is coming more into focus and the provision of seating in […]
Investing in hotel accommodation is a strategic move that more airports could be capitalising on to boost revenues and customer satisfaction levels, writes ICF’s Stephen Freibrun. The buzz around airport hotels has taken off in recent months – from May’s opening of the hotly anticipated TWA Hotel at New York’s John F Kennedy Airport (pictured […]
Airport World takes a closer look at Ilan and Asaf Ramon Airport, Israel’s new $470 million gateway to Eilat. Israel has opened its first commercial greenfield gateway, Ilan and Asaf Ramon International Airport (Ramon-Eilat), located in the Timna Valley, about 18 kilometres north of the Red Sea resort city of Eilat. Commissioned by the Israel Airports Authority […]
Airport World finds out more about Singapore’s new mega retail, hospitality and leisure development, Jewel Changi Airport. The eagerly awaited opening of Singapore Changi’s mega retail and lifestyle development, Jewel Changi Airport, has arguably taken non-aviation related activities at an airport to a new level and provided one of the world’s biggest hubs with a […]
Sarah Samuel, Amadeus’ head of airport IT for Asia-Pacific, argues that the adoption of a common vision on new passenger-enabling technology will help airports address the challenge of rising demand. Airports across the Asia-Pacific region share a number of common capacity challenges, and if they are to meet them effectively, they must work collaboratively, towards […]
Chengdu’s $11 billion second airport is set to open early next decade and transform air travel to the region. Sichuan province’s planned new Chengdu Tianfu International Airport is being designed by the China Southwest Architectural Design & Research Institute Corp Ltd (CSWADI) in partnership with ADP IngĂ©nierie. Located 50 kilometres from downtown Chengdu and slated […]
Van Don International Airport, Vietnam’s impressive new gateway to Halong Bay, was one of three major new pieces of infrastructure to open on the same day in Quang Ninh province, writes Joe Bates. Van Don International Airport has become Vietnam’s first privately developed, constructed and operated commercial gateway after opening for business in the final […]
The new $11 billion Chengdu Tianfu International Airport in China’s Sichuan Province is beginning to take shape ahead of its early 2020s opening, writes Joe Bates. Sichuan Province’s planned new Chengdu Tianfu International Airport is being designed by the China Southwest Architectural Design & Research Institute Corp Ltd (CSWADI) in partnership with ADP IngĂ©nierie. Located […]
Egis has been awarded a contract by Riyadh Airports Company to provide it with design and project management consultancy services as it looks to replace the hold baggage screening (HBS) machines in Terminal 5 at King Khaled International Airport. Egis has been supporting development and expansion of Saudi Arabia’s second biggest airport for the last […]