CUSTOMER SERVICE
Bavaria’s Minister of State for Food, Agriculture, Forestry and Tourism joined Munich Airport CEO, Jost Lammers, and Lufthansa hub manager, Heiko Reitz, at the gateway today as it launched the start of its Oktoberfest celebrations. In Terminal 2, traditional costume groups from the Isargau Trachtenverband and Lufthansa’s famous traditional costume crew got everyone in the […]
A new forest-themed zone will open in the Schengen gate area of Helsinki Airport in early 20206 that operator, Finavia, reveals was inspired by Finnish nature. Finavia notes that it use surveys to identify the needs and wishes of passengers, and closely follow international trends in the industry to ensure that Helsinki Airport provides visitors […]
London Luton Airport (LTN) has opened its new Assisted Travel Lounge to provide a comfortable, relaxing and dedicated space for passengers with assisted travel needs. Key features of the assisted travel lounge include a sensory space, adult changing facilities, flight information screens, charging points for wheelchairs and electronic devices, drinking water facilities and specialised seating […]
Gebr Heinemann has extended its long-standing partnership with Hamburg Airport for at least another decade after extending its travel retail concession until 2037. Their joint success story began in 1993, when Gebr Heinemann opened its first Duty Free shop at Hamburg Airport. Today, both partners combine strong Hanseatic roots with a shared commitment to enhancing […]
The recovery of a missing diamond and reuniting a little girl with her favourite stuffed toy are a few of the more heart warming lost and found stories at Pittsburgh International Airport (PIT) this year. Now, PIT believes it has has made recovering missing items even easier with its recently launched Lost and Found system. […]
Ontario International Airport (ONT) has advanced to Level 2 in ACI’s Airport Customer Experience Accreditation programme. The Southern California located airport notes that the achievement further solidifies its position among the best airports in the United States when it comes to putting passengers first. ONT previously held Level 1 accreditation and is now one of […]
Warsaw Chopin Airport is embarking on an intergalactic journey ahead of this year’s Star Wars Day on May 4. It notes that since Friday, and up until Star Wars Day itself, passengers and all visitors to its facilities will experience spectacular attractions that will transport them straight to a distant galaxy! Poland’s capital city gateway […]
Airports across the globe have been recognised for their customer service excellence in ACI’s ASQ Airport Experience Awards, writes Joe Bates. ACI World’s 2024 ASQ Airport Experience Awards have revealed last year’s top performing airports for the delivery of outstanding customer service. The roll of honour includes airports handling less than two million passengers per […]
Brisbane (BNE), Hamad (DOH), Helsinki (HEL), LaGuardia (LGA), Munich (MUC) and Quito (UIO) are just a few of the airports to be honoured in this year’s Skytrax World Airport Awards. BNE won the top award for the Best Airport Staff in Australia & Pacific at the 2025 World Airport Awards. It previously won the accolade […]
Hong Kong International Airport (HKG) has recognised the customer service efforts of airport at its annual Customer Service Excellence Programme (CSEP) awards ceremony. This year’s awards received an overwhelming response, with over 60 organisations submitting nearly 430 nominations, recognising over 870 dedicated colleagues and teams. Vivian Cheung, acting CEO of Airport Authority Hong Kong (AAHK), […]
ACI World today recognised outstanding customer service at the world’s airports by announcing the winners of its annual ASQ Airport Experience Awards. Among 2024’s winners are Casablanca Mohammed V Airport and Marrakech Menara Airport in Africa; Guangzhou Baiyun, Incheon and Delhi-Indira Gandhi in Asia-Pacific; iGA Istanbul and Rome Fiumicino in Europe; Guadalajara and Quito in […]
London Luton Airport (LTN) has become one of the first organisations – and the first UK airport – to achieve certification to the new BSI Kitemark for Service Excellence. The certification demonstrates the airport commitment to delivering outstanding passenger experience and covers far-reaching aspects including customer satisfaction, innovation, employee engagement, commitment to service excellence, inclusivity […]
