We provide a snapshot of the latest news stories and features from some of the companies that support the growth and development of the world’s airports. SCREENING UPGRADE IN BNE’S DOMESTIC TERMINAL The brand-new northern screening point in Brisbane Airport’s Domestic Terminal is set to deliver a smoother, more streamlined screening experience for Qantas passengers. […]
Artwork and advertising can work side by side on the limited wall space in airport terminals, writes Leslie Bensen, CEO of Departure Media. In an already competitive market with limited wall space, many airport operators feel under pressure to choose between using it for revenue generating advertising or artwork, which can enhance passenger experience and […]
From disruption management to ancillary revenue generation, AI communications are critical to the airport passenger experience, writes Pierre Cuquemelle. When communication fails during disruptions, the impact ripples through every corner of airport operations. Customer service teams face angry passengers armed with conflicting information from multiple sources. Ground staff waste valuable time correcting misinformation rather than […]
Rome Fiumicino Airport (FCO) has welcomed a record 50 million passengers in a single year for the first time. The record was achieved just before the Christmas period, and will be further boosted as operator Aeroporti di Roma (ADR), expects to welcome an additional two million travellers at FCO between December 22 and January 7. […]
London’s Heathrow Airport today announced plans to revamp Terminal 4 next year as part of a ÂŁ1.3 billion investment programme to enhance its facilities and passenger appeal. The UK hub believes that the planned investments will boost customer satisfaction levels by ensuring that passengers enjoy smoother, more reliable journeys through the airport. Construction will start […]
London-based airport planning and retail design specialist The Design Solution (TDS) has been appointed by Fraport Greece to lead the planning and design of a major terminal expansion and reconfiguration at Corfu Airport. The appointment of TDS is part of the latest stage of Fraport Greece’s investment in the long-term development of its regional airports […]
Global air and travel services provider dnata has unveiled a new centralised screening control room at its Dubai International Airport (DXB) cargo facility. The pioneering new complex has been developed in partnership with Dubai Police and marks a major step in the digital transformation of air cargo operations, combining real-time automation with enhanced security oversight. […]
Global airport operator Aena is set to expand its UK portfolio after agreeing to acquire stakes in Leeds Bradford and Newcastle International airports. Current owners InfraBridge today announced that it has entered into a binding agreement to sell a 51% shareholding in a newly formed holding company owning 100% of Leeds Bradford Airport and 49% […]
By reframing the restroom as a key component of passenger experience, airports can differentiate themselves and enhance the entire customer journey, writes Tork’s Katrin Ferge. Airport operators know there’s no one-size-fits-all recipe for success. Though, the financial incentive to continually improve the terminal is clear, with ACI World research showing that a 1% increase in […]
Heathrow has relaunched the Gordon Ramsay Plane Food Market dining concept in Terminal 5. According to the airport, the new format is designed for everyone, from single diners and business travellers to families on the move. It features a lively bar serving expertly crafted cocktails, a grab and go counter for those in a hurry, […]
Dubai Airports has entered the winter travel season with one of its strongest networks in history, as Dubai International (DXB) and Dubai World Central–Al Maktoum International (DWC) welcome new airlines and expanded connectivity to meet rising seasonal travel demand. Direct traffic remains a defining feature of DXB’s winter season, now accounting for 55% of passenger […]
Queenstown Airport has released its 2025 Sustainability Report, showing meaningful progress on decarbonisation and broader sustainability initiatives. “Our holistic approach to sustainability recognises that people, planet, and prosperity are intertwined,” enthused chief executive, Shane O’Hare says. “A lot of effort is going into supporting our community, reducing our environmental impact, and improving how we operate. […]
