Terri Morrissey and Dr Richard Plenty look back at a tough year for airports and consider some of the human resources challenges that may lie ahead in 2022. It is December 2021 and we have been living and working with this pandemic for almost two years. It is timely to reflect and take stock of […]
More than a numbers game Terri Morrissey and Dr Richard Plenty consider the challenges of workforce planning in times of crisis. Airports place a lot of emphasis on planning and designing their physical and infrastructure requirements and invest heavily in ensuring that the physical airport is fit for purpose and delivers an excellent customer experience. […]
Action stations Terri Morrissey and Dr Richard Plenty provide their thoughts on some of the staffing challenges airports are likely to face as passenger numbers begin to rise in the second half of the year. We are writing this column in London on Monday, August 2, 2021. From today, double vaccinated passengers from the EU […]
Routes back to the workplace For many people, the most challenging journey they will face in the next few months will not be their first international flight – but their return to the physical workplace. For some, it will come as quite a shock. Employees all over the world have tasted newfound freedoms in not […]
Commercial spirit How can you create the commercial spirit that will help airports to recover the ground lost during the pandemic? In our work with organisations and organisation culture we have met and worked with many successful entrepreneurs. Most have run their own companies, but a few have been successful inside corporations. Whatever the setting, […]
Quito International Airport will have a new boss on June 1 when Ramón Miró replaces Andrew O’Brian as the new president and CEO of operator, Corporacíon Quiport. Miró, a former vice president of business development at ADC & HAS Airports Worldwide (now Airports Worldwide), says that he is honoured to succeed O’Brian, who is leaving […]
Psychological safety Terri Morrissey and Richard Plenty give their perspective on how to create a psychologically safe work environment. Have you ever felt that it would be better not to speak out, ask questions, challenge the status quo, raise issues, or simply make suggestions in your workplace because there might be a price to pay […]
Digital age Terri Morrissey and Richard Plenty share their thoughts on the benefits and drawbacks of new technology when it comes to meeting up and doing business. We may be in the middle of a pandemic, but we have rarely been so busy! During September and October, we delivered three separate ‘virtual’ intensive five-day ACI […]
Copenhagen Airport’s operator today revealed that 380 staff are to begin sharing jobs in a bid to reduce further redundancies as a result of the downturn in traffic caused by COVID-19. With traffic currently at less than 10% of normal levels, Copenhagen Airports has just completed negotiations for its second cost-cutting round in only three […]
AMPAP administrator Pierre Coutu, reflects on the launch, history and success of ACI-ICAO’s flagship airport management training programme. The Airport Management Professional Accreditation Programme (AMPAP) is a joint ACI-ICAO initiative that offers a unique executive development curriculum to airport management professionals and stakeholders. The programme covers all the functional areas of the airport business, promotes […]
The ACI Online Learning Centre (OLC) is offering a special promotion to help ease the impact of the COVID-19 pandemic on its customers by offering a 20% discount on all online courses. “We are trying to soften the impact of these difficult times and make our training more accessible to our airport partners worldwide”, says […]
Up to 46 million aviation related jobs around the world will be lost due to the severe downturn in air traffic caused by COVID-19, followed by a slow recovery, according to new industry figures released today. Under normal circumstances, aviation and the tourism facilitates support 87.7 million jobs worldwide. Over 11 million jobs are within […]
