Heathrow’s latest F&B offering, a 1930s Shanghai inspired Chinese restaurant, Shan Shui, has opened for business in Terminal 2. The outlet, officially opened this week by renowned restaurateur Ellen Chew, will double as a private viewing gallery with panoramic views of the runway. According to the operator, at its heart, Shan Shui will be all […]
Templemere’s Clare Williams Fannin takes a look at how digital technology is transforming the passenger experience. From facial recognition at passport control to high-tech baggage handling, airports have often been at the cutting-edge when it comes to the adoption of technology, and these solutions are being effectively utilised at busy travel hubs to improve efficiency […]
Karlee Butler Kennedy contends that the growth in geospatial data and digital indoor wayfinding can only enhance the passenger experience at airports. As people return to the world’s airports, they are finding an impressive assortment of creative leisure activities, world-class food and drink, and unique offerings that highlight a geographical region’s history and strengths. And […]
Customer feedback provider, HappyOrNot, has installed its smiley push button machines at Tokyo’s Narita International Airport ahead of the city hosting the Summer Olympics. Using HappyOrNot’s Smiley Terminal push-button type terminals, Narita International Airport (NRT) will collect substantial amounts of customer feedback, enabling it to monitor their passenger’s security experience at 23 checkpoints across the […]
Ljubljana Airport today inaugurated its new 10,000sqm passenger terminal, although the Slovenian gateway’s key new asset won’t officially open to passengers until July 1. Operator Fraport Slovenija, a subsidiary of global airport operator Fraport AG, has invested some €21 million in the ultra-modern terminal, which will ensure that Ljubljana Airport is equipped to meet future […]
Frequent flyers on Star Alliance member airlines will soon be able to use their biometric identity across any participating airline at any participating airport following a new agreement between the world’s largest airline alliance, NEC Corporation and SITA. The agreement announced today is aimed at accelerating the availability of biometric self-service touchpoints across Star Alliance’s […]
Airport World gets the latest news and reaction to ACI’s 2020 Airport Service Quality (ASQ) customer experience awards. It might have been easy for the world’s airports to let their usual high customer service standards drop in 2020 as the coronavirus pandemic significantly reduced their passenger numbers, but ACI’s Airport Service Quality (ASQ) survey proved […]
Incheon International Airport, arguably the Airport Service Quality (ASQ) king of recent years, has become the first gateway to achieve a new Level 4 status in ACI’s Airport Customer Experience Accreditation programme. Since ACI launched the world’s first Airport Customer Experience Accreditation programme in 2019, 45 airports around the world joined the programme to improve […]
Passengers passing through Dubai International Airport (DXB) now have free access to Magzter’s collection of more than 7,000 leading magazines, newspapers, journals and comics, arguably making it the world’s first ‘smart reading airport’. A fully contactless and paperless digital experience – using geo-fencing satellite technology – the Magzter partnership enables visitors to download the latest […]
ACI World has today revealed those airports that have continued to prioritise listening and engaging with customers during the COVID-19 pandemic. ‘The Voice of the Customer’ recognition is for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme to help them better understand their customers during the pandemic. […]
According to booking platform Omio, Madrid Barajas is Europe’s most “passenger friendly” capital city airport based on a study of 30 gateways across the continent. The study ranked Madrid Barajas (MAD) top for its level of comfort and passenger-friendliness after assessing each individual airport’s facilities that included shops, restaurants and other F&B outlets. Omio states […]
It’s not all doom and gloom out there as LaGuardia Gateway Partners (LGP) has announced the opening of the eagerly awaited state-of-the-art water feature in the brand new Arrivals and Departures Hall at LaGuardia Airport’s Terminal B. LGP is the private entity managing and redeveloping the new terminal. The Arrivals and Departures Hall opened earlier […]
