VIEW THE ISSUE HERE Theme: Revenue diversification Airport report: Bermuda Special report: World’s busiest cargo airports Plus: Sustainability & 2020’s ASQ winners Financial times Editor, Joe Bates, considers the economic impact of COVID-19 on airports and how finding new revenue streams could help some survive. Anyone who has been in this industry for any length […]
Richard Plenty and Terri Morrissey provide their thoughts on adversity and crisis management. The COVID-19 crisis has profound implications which require global, collective and personal responses. We live in a VUCA (volatile, uncertain, complex and ambiguous) world, and when we hit a crisis like this it can test us all to the limit. Can we […]
Airport World turns the spotlight on the green initiatives of three North American airports – Québec City Jean Lesage (YQB), San Diego (SAN) and Vancouver (YVR). YVR’s ambitious new Environmental Management Plan Vancouver International Airport’s 2020-2024 Environmental Management Plan (EMP) outlines the gateway’s commitment to become carbon neutral in 2020 and achieve net-zero carbon emissions […]
Six of the best Plaza Premium Group now boasts six Plaza Premium Lounges in the Middle East following the opening of a new 1,260sqm facility in Dubai International Airport’s Terminal 3. “Dubai International connects travellers to more than 220 destinations across the globe including the US and Canada, Hong Kong, Malaysia, Singapore, India, Taiwan, Europe […]
Airport security screening and passenger flow expert, Cameron Mann, looks back at how security has evolved over the last 10 years and considers what the coming decade might bring for airports and passengers. In a rapidly evolving threat environment, it is worth pausing at the new decade to reflect on the changes in aviation security […]
The innovative, efficient and sustainable design of airport terminals is nothing new to the Asia-Pacific region, writes Terence Seah, director of Benoy Singapore. Asia-Pacific (APAC) is one of the fastest-growing aviation markets in the world, with passenger numbers more than quadrupling over the last 15 years and both ACI and IATA forecasting that the region […]
ACI director general, Angela Gittens, reflects on the key role information technology will play during the COVID-19 crisis and some of the challenges airports face in managing their IT systems. Information technology (IT) infrastructure has become a key enabler for airport management and operations. It underpins all systems and services critical to not only the […]
Exploring and developing ways of sharing technology will make airport operations more efficient and cost effective and help transform the passenger journey, writes Sarah Samuel, Amadeus’ head of airport IT for Asia-Pacific. Modern technology is playing an ever-increasing role in ensuring airports can meet the challenges faced today by the industry globally. Whether it’s the […]
Aerotropolis concept leader, Dr John Kasarda, provides an update of airport city and aerotropolis developments in the Americas, Europe, Africa and the Middle East, and considers the implications of the coronavirus pandemic on aviation and future developments. Last issue, I described how the Asia-Pacific region leads airport city and aerotropolis development. Other world regions are […]
Asia-Pacific airports once again lead the way in ACI’s 2019 Airport Service Quality (ASQ) customer excellence awards, writes Joe Bates. The rising customer service standards at airports across the globe was reflected by the 140 awards given to 84 different gateways in the 2019 Airport Service Quality (ASQ) customer excellence programme. Asia-Pacific airports continue to […]
Melvin Broekaart ponders whether it is time for airports to reconsider their retail business models to successfully compete with online shopping and remain exciting and relevant for decades to come. Whether we like it or not, there is an impactful and irreversible change of reality taking shape in travel retail. The new reality seems to […]
Dublin Airport’s managing director, Vincent Harrison, talks to Joe Bates about a record breaking 2019, a long-awaited new runway, his gateway’s 80th birthday and returning to full operations after COVID-19. Aviation, the global economy and life maybe very much on hold for now due to the COVID-19 pandemic, but there is no doubting that when […]
