Finding the way
Embracing the passenger experience is the new competitive advantage for airports, writes Acuity Brands’ digital and wayfinding expert, Andrew Dallmann. As passenger numbers rise, the challenge of enhancing the customer...
The future is now
Ambitious plans for new terminals, imminent openings and longer term airport projects ensure that it has been a busy end to the year for infrastructure development, writes Joe Bates. With...
Singapore Changi Airport: Tech pioneer
We take a look at the opening of an innovation hub at Singapore Changi and the airport’s use of robotic technology to carry out maintenance inspections in hard to get...
Changing the menu
With global travel retail sales at airports yet to return to pre-pandemic levels, Kavanagh Communication’s John Matheson considers the potential economic and customer service benefits of F&B innovation. Although global...
Big, bold and beautiful
San Diego International Airport’s new Terminal 1 was designed for the passenger experience, writes Terence Young, aviation leader, design director and principal at Gensler. Throughout my architectural career I have...
That winning feeling: Incheon International Airport
President and CEO, Hag-Jae Lee, talks to Joe Bates about the success, ambitions and future development plans of Incheon International Airport. HOW WOULD YOU SUM UP YOUR FIRST TWO YEARS...
Queen Alia International Airport: Sustaining momentum
We find out more about the growth, development and expansion plans of Queen Alia International Airport, Jordan’s air gateway to the world. With passenger traffic on the rise, a newly...
Topping out ceremony in Dubai for world’s first commercial vertiport
The topping out ceremony has been held for the world’s first commercial vertiport ‘DXV’ located next to Dubai International Airport in the UAE. It is being built by Skyports Infrastructure...
BALPA urges UK government to future-proof plans for LHR’s third runway
Britain’s pilots are urging UK Transport Secretary, Heidi Alexander, to “future-proof” plans for Heathrow’s third runway. British Airline Pilots’ Association (BALPA) general secretary, Amy Leversidge, wants Alexander to ensure that...
Gardens, games and more!
Joe Bates takes a whistle-stop tour across the Asia-Pacific & Middle East region to find examples of innovation and excellence in terms of hospitality and customer service initiatives. Ever inventive...
Biometric on-the-move technology first for Indonesia’s airports
Indonesia’s Directorate General of Immigration has become the first authority in the world to introduce biometric corridors at scale with new biometrics on-the-move technology. This brand-new innovation from Amadeus uses...
New light rail link for Helsinki Airport
Finavia and the Vantaa Light Rail Alliance are working together to develop a plan for the location of an airport stop for the newly approved transport link. “We are very...