A new White Paper shows that a customer-centric focus is driving change and innovation at US airports, write KONE’s Dan Brooks and Kevin Wigley. The average US airport is now over 40 years old and with makeovers not easy for many, more than a few of them are experiencing something akin to a midlife crisis. […]
With the the exception of a handful of airports in Greece and Bulgaria, the Fraport Group’s global airport portfolio have all registered an increase in passenger traffic in the first nine months of 2019. Fraport, which released its global year-to-date traffic figures today, reveals that 54.1 million passengers (+2.3%) passed through Frankfurt Airport (FRA) in […]
Meet, Pepper, Christchurch Airport’s new 120cm tall robot that can apparently recognise faces and basic human emotions, respond to requests made on the touch screen on its chest, and hold a conversation! According to the New Zealand gateway, Pepper – who has previously been on duty at Munich Airport in Germany and Oakland in the […]
The F&B offerings at Pittsburgh International Airport (PIT) just got a little better with the opening of three new concepts – local favourites ‘Franktuary’ and the ‘Melt Shop’ and the global success ‘Joe & The Juice’. “We have emphasised ‘creating a sense of place’ here at the airport by adding local brands to our concessions, […]
The latest global news from ACI’s World Business Partners. Pizza, anyone? Lightening fast pizza operator, Blaze Pizza, has opened an outlet at John Wayne Airport’s Terminal B/C courtesy of a new partnership between global restaurateur, HMSHost, and partner S&C Robinson Enterprise. The Californian gateway notes that the addition of Blaze Pizza expands the dining options […]
A 4.7% rise in transfer passengers, led by travellers from Poland, ensured that 2.8 million passengers (+0.4%) passed through Copenhagen Airport in September. The total meant that it was the busiest September on record for Denmark’s capital city gateway. “More passengers choosing to fly via Copenhagen rather than via Amsterdam, Frankfurt or London strengthens our […]
Celebrity chef, Wolfgang Puck, made a flying visit to Hong Kong yesterday to open his latest airport eatery, the Wolfgang Puck Kitchen Restaurant in the Arrivals Hall of Hong Kong International Airport. Opened in partnership with Lagardère Travel Retail, his new restaurant will deliver promises to deliver a Californian-inspired interpretation of global comfort fare using […]
Terri Morrissey and Richard Plenty provide their thoughts on dealing with difficult customers. We travel a lot. Our experience is mixed. Most of the time our journeys go without incident, but there are times when adverse weather conditions, delayed and cancelled planes and long queues can make a simple trip less than a straightforward experience. Sometimes, though, […]
Los Angeles World Airports (LAWA) has broken ground on new state-of-the-art complex for LAX’s police officers. Located just north of the Central Terminal Area in Westchester, the new $220 million building will consolidate police operations at the airport by providing a central base for officers currently split between eight different locations. “The new consolidated LAWA […]
CAA International (CAAi) has been awarded a new consultancy project to help the Kazakhstan aviation regulator adopt a new aviation oversight model, based on that used in the UK. The new regulatory system will support Kazakhstan’s air transport sector growth and provide a foundation for Kazakhstan’s aviation industry to become a world player. The project […]
Glasgow today become the first UK airport to introduce a fleet of zero-emission electric buses to its car park operation. The three-strong fleet of all-electric battery buses, which were built in Scotland by Alexander Dennis Limited (ADL), will replace the current diesel fleet used to shuttle passengers between the terminal and the airport’s Long-Stay Car […]
Small GA gateways such as Lee’s Summit Municipal Airport can become economic development engines for their surrounding communities, writes Ty Sander, project manager for Crawford, Murphy & Tilly. A municipally-owned, general aviation airport can be a curious thing for residents who don’t fly. It can easily be perceived as a major expense that serves only corporate […]
