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In the spotlight: Disaster preparedness

Airports: Toronto, Berlin & Erbil

Special focus: Duty free & travel retail

Plus: Fire rescue, airport design & WAGA review




One world
Joe Bates reports on the highlights of the recent ACI World Assembly/Africa Regional Conference and Exhibition in Marrakech.

ACI news

View from the top
Director general, Angela Gittens, looks back at an eventful and highly successful year for ACI World.

Toronto’s evolution
In his final interview in the hot seat at Toronto Pearson, Lloyd McCoomb talks to Joe Bates about the airport’s growth, development and ambitions to become North America’s leading international gateway.

Big business
Architects, retailers and seating suppliers are among a host of companies to have played a part in the transformation of Toronto Pearson into one of the world’s most passenger friendly gateways.

Dawn of a new era
Andrew Jones reports on the construction and development of one of the world’s newest gateways, Erbil International Airport in Iraq.

Ready for take-off
The 2012 opening of Berlin Brandenburg Airport Willy Brandt will transform air travel to Berlin, writes Erica Gingerich.

Weathering the storm
Oliver Clark discovers that airports can learn invaluable safety lessons from natural disasters.

All in the design
HOK design director, Ernest Cirangle, explores how planners can help airports prepare for natural disasters.

Clear the air
Doug Johnson from the UK’s Met Office reflects on the lessons Europe has learnt from the volcanic ash cloud crisis that closed most of its airports last year.

Difficult days
Geoff Tudor looks at how the Japanese aviation market is faring ten months on from the country’s devastating March earthquake and tsunami.

Fire power
Stephen Vaughan discovers that fire rescue vehicle manufacturers are listening to airport fire crews when it comes to upgrading equipment.

Loud and clear
Graeme Harrison argues that a voice evacuation system is the quickest and safest way to get passengers out of a terminal building in an emergency.

DOGs to the rescue
Nicole Nelson reports on the airport focused disaster relief efforts of two volunteer groups based in western and south-eastern USA.

Shopping showdown
The duty free business is arguably more competitive than ever before with airport retailers cranking up their efforts to boost sales, writes Kevin Rozario.

Top man!
One of the most famous names in travel retail, Colm McLoughlin, talks to Joe Bates about the evolution of Dubai Duty Free, the airport retail business and the challenges ahead.

In the money
Airport World rounds-up the latest travel retail news from across the globe.

Tools for success
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shopand F&B sales at airports.

Making memories
Lagardère Services’ Emmanuel de Place reflects on the importance of training and motivating retail staff at airports.

A new hobby
Houston Hobby’s soon-to-be completed development programme has breathed new life into a 50-year old facility, writes Jay Srinivasan.

Project watch
Thames Estuary Airport.

ACI’s World Business Partners

Environment news

ACI traffic trends

The last word
T-Systems board member, Dietmar Wendt, talks about airports and telecommunications.

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