Pragma Consulting’s Alex Avery discusses how food and beverage is transforming airport retail. Whilst the challenges of delivering growth in retail are well documented, F&B continues to be the star performer for many airports. Pragma has seen annual growth in spend per passenger of up to 15% in some locations. In our opinion, there are […]
Concentrating on the basics and keeping things simple can prove the catalyst for improved duty free revenues at airports, writes Paccaya Resource’s Andrew Ford. Like so many of us, I often read articles promoting the virtues of improved retail ideas and increased non-aeronautical revenues, but where are the articles highlighting the real grass roots benefits […]
Brisbane Airport Corporation CEO, Gert-Jan de Graaff, talks to Joe Bates about the hugely ambitious development plans that tempted him back to the Queensland gateway. It says something about the appeal of Brisbane Airport and its ambitious development plans that CEO, Gert-Jan de Graaff, admits that he knew he would be leaving New York and […]
Celebrity chef, Wolfgang Puck, made a flying visit to Hong Kong yesterday to open his latest airport eatery, the Wolfgang Puck Kitchen Restaurant in the Arrivals Hall of Hong Kong International Airport. Opened in partnership with Lagardère Travel Retail, his new restaurant will deliver promises to deliver a Californian-inspired interpretation of global comfort fare using […]
Transavia has become the latest new airline to launch services to Jordan’s Queen Alia International Airport (QAIA). The Dutch low-cost carrier will operate three weekly flights between Amman and Amsterdam Schiphol. Its arrival underscores QAIA’s efforts to grow its airline network and offer passengers a wider range of direct routes to popular worldwide destinations. The inaugural flight was […]
The world’s newest major airport, Beijing Daxing, opened for business today as China marked another major milestone in the modernisation and expansion of its aviation infrastructure. The new $12.9 billion gateway, designed in the shape of a starfish with five connected concourses, is one of the key developments in the modernisation and expansion of its […]
Krabi International Airport in Thailand is to install self-service technology provided by SITA in line with its ambitions to become a regional aviation hub. The airport, operated by Thailand’s Department of Airports, is investing in SITA’s common-use passenger processing (CUPPS) platform, along with self-service check-in kiosks at both domestic and international terminals. Airport director, Attaporn Nuang-udom, says: […]
News, views and reviews from ACI’s regional and global World Business Partners. Bahrain’s vision of the future Bahrain International Airport’s new passenger terminal will boast a host of state-of-the-art technologies that include an Automated Border Control (ABC) platform supplied by Vision-Box. The ongoing Airport Modernisation Programme (AMP) is one of the biggest national projects in […]
Taoyuan International Airport was one of the fastest growing cargo hubs in Asia-Pacific in 2018, writes Joe Bates. Having climbed its way into the top five busiest cargo gateways in Asia-Pacific in the last year, Taoyuan International Airport (TPE) is determined to stay there by enhancing its services and facilities to ensure the even faster […]
Passenger traffic across Asia-Pacific and the Middle East increased by +2.1% and +8.1% respectively in June. However, in China, the overall passenger growth was negatively impacted by adverse weather conditions in the southern and eastern parts of the country, which caused significant flight cancellations at many airports. And, according to ACI figures, the domestic sector […]
Cathay Pacific has the fleet, network and facilities in Hong Kong to grow its freight business in a challenging year for the cargo industry, writes Joe Bates. One of the top five airlines in the world for freight tonne kilometres, Cathay Pacific is the cargo giant at its Hong Kong home base and a major […]
We pay tribute to the 2018 Airport Service Quality (ASQ) customer experience award winners and talk to some of the CEOs of the successful gateways. It’s official, Beijing Capital, Delhi-Indira Gandhi, Mumbai-Chhatrapati Shivaji, Singapore Changi, Shanghai Pudong and Seoul–Gimpo are some of the best airports in the world for the delivery of customer service. All […]
