PASSENGER FACILITATION
Pittsburgh International Airport’s Presley’s Place, one of the first comprehensive sensory spaces to launch at a US gateway, is about to celebrate its 5-year-anniversary. The 1,500 square-foot sensory space came to fruition after PIT employee, Jason Rudge, left a note in the company suggestion box. Inspired by his four-year-old son Presley, who was diagnosed with […]
Elena Sorlini, managing director and CEO of Abu Dhabi Airports, tells Joe Bates more about the transformational benefits of Zayed International Airport’s new Terminal A and the company’s customer service strategy. Can you tell us a little more about Abu Dhabi Airports’ customer service philosophy and why you take good customer service so seriously? Passengers […]
Enhancing the passenger experience through new technology, facilities and services continues to be a key priority for the world’s airports. Joe Bates takes a closer look at some of the latest initiatives and awards. Robotic pods to enhance accessibility at YVR Vancouver International Airport (YVR) is to trial the industry’s first, autonomous, electric robotic ‘pods’ […]
Joe Bates takes a closer look at the different ways airports are introducing artwork into terminals and across the airport campus to create a destination in their own right and a unique experience for travellers. Embracing art in terminal buildings might not be the newest fad in the world, but it appears to be one […]
Pragma Consulting’s Mohamed Hisham considers how focusing on families can significantly boost the non-aeronautical revenue of airports. Airports are constantly looking for ways to improve their non-aeronautical revenue, and an important segment to focus on is passengers travelling with children. Families travelling with children represent a significant opportunity for airports to boost revenue across both […]
The UK government has approved London City Airport’s (LCY) plans to increase its annual passenger cap to 9 million passengers per annum – up from the existing 6.5mppa. It has also given the green light for three extra flights in the first half hour of operations during the week. However, London City Airport’s proposals to extend […]
Travellers in the world’s fastest-growing aviation market, India, are some of the world’s most enthusiastic lounge users with an ever-growing appetite for an elevated airport experience, according to new research. ‘AX24: The Age of the Airport Experience’, the latest round of research from global airport lounge and experience specialists Airport Dimensions, is a comprehensive study […]
Heathrow is giving up-and-coming British musical acts a platform like no other this summer, on the new Heathrow Introducing stage in Terminal 5. In what is set to be Heathrow’s busiest summer on record with the airport preparing to welcome over 30 million passengers between June and September, the initiative will give some of Britain’s […]
Jacksonville International Airport (JAX) has implemented Xovis’ fully managed passenger flow management service AERO to help reduce wait times and enhance the passenger experience at its terminal. According to Xovis, the Florida gateway needed a robust system capable of addressing today’s passenger flow challenges and those of tomorrow. “With accurate, real-time data from Xovis, we […]
iGA Istanbul Airport has launched a new ‘Istanbulites’ exhibition featuring human landscapes through the eyes of Venezuelan artist Jesús Briceño Reyes. Organised in collaboration with contemporary art platform Zarastro Art and İGA ART, the exhibition shows just how seriously iGA is taking its mission to become a leading centre for culture. Open for visitors between […]
Global IT aviation provider SITA is partnering the Singapore University of Technology and Design (SUTD) to create new offsite passenger processing solutions. It claims that new remote solutions would provide airline passengers with a fresh experience of checking themselves and their luggage in from almost any location – even before they arrive at the airport. In […]
London Heathrow’s Terminal 2, and the first airline to use it, United Airlines, are today celebrating the 10th anniversary of the facility named after the late Queen Elizabeth II. More than 148 million passengers have passed through Terminal 2’s doors, and over one million planes have landed and departed, since it opened on 4th June […]
