PASSENGER FACILITATION
From frequent flight delays or cancellations to an increase in the number of unruly passengers the rebound in air travel this summer came with significant challenges, writes James Pacansky, CFO of Erie Regional Airport Authority. The Delta variant has already injected more uncertainty into the future of travel, while the forecast is unclear about the […]
ACI World has congratulated Singapore Changi for becoming the first in the airport in the Asia-Pacific region to successfully complete the Airport Health Measures Audit Program. The Airport Health Measures Audit Program – developed in partnership with Bureau Veritas – supports airports by addressing their specific risks and reassuring passengers through an on-site audit of […]
New data shows that the UK’s continued tough travel restrictions have seen the aviation sector across Europe recover twice as quickly as in the UK – with bookings now at around 60% of pre-COVID levels, compared to 30% in the UK – as Europe capitalises on the progress of its vaccine rollout programmes. Gatwick Airport […]
Hungry passengers can now use their smart phones or digital devices to order their favourite food for pick-up or delivery at Cleveland Hopkins International Airport. The service, available via Fraport USA’s new GateWaiter Mobile Meal Delivery Service app, offers food selections from a variety of the airport’s eateries, including hometown greats Bar Symon, Inca Tea […]
Greenville-Spartanburg International Airport (GSP) has become the first airport in South Carolina to be accredited in ACI’s Airport Health Accreditation programme. The Airport Health Accreditation recognises the airport’s commitment to prioritising health and safety measures in line with the aviation industry’s best practices. The accreditation programme enables airports to demonstrate to passengers, staff, regulators, and […]
People with disabilities travelling through Queenstown Airport can now do so a little easier thanks to the introduction of the Hidden Disabilities Sunflower Scheme. Sunflower lanyards are a way for passengers to discreetly let staff know they have a non-obvious disability and may need additional support or extra time to access services, move through the […]
Aberdeen and Glasgow airports in the UK have been praised for their high safety standards following an international COVID-secure audit scheme introduced to give passengers confidence in flying as the safe restart of international travel continues. Launched by the Civil Aviation Authority (CAA), the voluntary scheme was introduced following a recommendation from the UK Government’s […]
Finavia today reminded the world that the “magnificent new entrance” to Terminal 2 at Helsinki Airport will open to passengers on December 1 – exactly 100 days from now. The new entrance, which will lead to new traffic arrangements to the terminal, is the largest development project in Finavia’s history. “The airport’s new entrance and […]
Dubai International Airport (DXB) is preparing for its busiest weekend of the year and expects to handle more than one million passengers over an 11 day period that traditionally marks the end of the summer holidays in the UAE. The expected surge in numbers to over 100,000 passengers a day at DXB also coincides with the […]
Rome Fiumicino International Airport today reopened the check-in area in Terminal 1, which has been closed since the outbreak of the COVID pandemic in March 2020. The airport, currently handling around 60,000 passengers a day compared to pre-COVID levels of 154,000, believes that the move will help it maximise service and safety levels as demand slowly […]
London City Airport (LCY) has unveiled its first ever public art commission – Destination London, by the critically acclaimed East London artist, Anne Hardy. This unique work, located in the West Pier arrivals corridor, will greet millions of international visitors as passengers return to the airport and London reopens to the world. According to LCY, […]
Frankfurt Airport will open a new €5.7 million multi-media Visitor Center in Terminal 1 on August 2 specifically designed to showcase the “fascinating world of aviation up-close”. Located in Hall C, the 1,200 metre attraction will boast a number of interactive and other features that the airport is confident will offer an exciting glimpse behind […]
