Nashville’s popular all-natural juice bar and eatery, The Urban Juicer, has touched down at Philadelphia International Airport (PHL). The company’s second store outside Music City opened September 8, 2023, and is located in the Terminal F Food Court. The store’s top seller, ‘The Well-Being’ smoothie, is a blend of cucumber, lemon, ginger, apple, spinach, kale, […]
Airport operator, Fraport, today announced that 5.9 million passengers passed through Frankfurt Airport (FRA) in August 2023 – 13% more than in the corresponding month in 2022. While welcoming the news, Fraport notes that the monthly total is still 15.3% down on pre-pandemic August 2019. The latest total means that during the school holidays in […]
ACI World’s senior director for security, technology and innovation, Billy Shallow, addresses some of the key issues facing airport security in a continuously evolving landscape. Travel is officially back, with passengers in the Northern Hemisphere taking to airports to jet off on their summer holidays and business travel beginning to bounce back. As a result, […]
A new solar array which could eventually deliver enough green electricity to power the equivalent of more than 17,000 homes has been announced as part of a new joint venture between SSE Energy Solutions and Teesside International Airport in the UK. The first phase of the project is due to enter construction in early 2024 […]
London’s Heathrow Airport is celebrating the end of a successful summer after 7.5 million passengers passed through its facilities in August. The UK hub says that during the month, passengers checked in more bags than ever before, and claims that its baggage support team “went the extra mile” to help airline handlers get bags away […]
China’s Chongqing Jiangbei International Airport (CKG) has opened a new commercial street of international brands in T3A Terminal. The airport’s new ‘STARRY GALLERIA’ initiative is a result of the work of the Sino-Singapore Chongqing Airport Commercial Management Co Ltd – the joint venture set up by Singapore Changi subsidiary, Changi Airports International (CAI), and the […]
Joe Bates looks back at some of the highlights from June’s eventful ACI EUROPE/ACI WORLD Annual Assembly, Conference and Exhibition in Barcelona. A record 850 delegates, a number of key announcements, the chance to reunite with colleagues and, of course, two days of lively debate in the beautiful city of Barcelona ensured that this year’s […]
While cost and connectivity are still key, the airport experience has become an increasingly important consideration for passengers when booking flights, according to a new report. SITA’s 2023 Passenger IT Insights report, published today, finds customers looking to technology to optimise every aspect of the post-pandemic travel landscape, from addressing pain points in the airport […]
The ACI Customer Experience Global Summit has successfully concluded in Incheon, Republic of Korea. Key highlights of the event dedicated to customer and employee experience included: • Over 500 delegates in attendance including government officials, airport and aviation executives, and customer experience experts. • ASQ Training, Workshop, and Forum, including an executive workshop series by […]
The ACI Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience, got underway in Incheon, South Korea, today. As usual for an event in South Korea, the numbers are good, with more than 500 international delegates, including government officials, airport and aviation executives, and customer experience experts, […]
CEO, Jonny Andersen, tells Joe Bates more about the growth and development of Curaçao International Airport, which boasts one of the newest terminals in the Caribbean and a growing route network. Located just 40 miles north of Venezuela off of the tip of South America, Curaçao International Airport (CUR) is the gateway to the tropical […]
DHL Express has commenced full operations from its Incheon Gateway facility following the completion of a €131 million (KRW 175 billion) expansion project. The investment is DHL Express’s largest in South Korea to date, making Incheon Gateway the largest gateway in the Asia-Pacific. According to DHL, the expansion aims to address the increasing air cargo […]
