Embracing the passenger experience is the new competitive advantage for airports, writes Acuity Brands’ digital and wayfinding expert, Andrew Dallmann. As passenger numbers rise, the challenge of enhancing the customer experience inevitably becomes more of a challenge for the world’s airports as increased volumes puts a greater strain on existing facilities and manpower. This year, […]
With global travel retail sales at airports yet to return to pre-pandemic levels, Kavanagh Communication’s John Matheson considers the potential economic and customer service benefits of F&B innovation. Although global traffic continues to recover well beyond 2019 levels, the performance of the travel retail market has struggled to keep pace with traffic growth. Last year […]
San Diego International Airport’s new Terminal 1 was designed for the passenger experience, writes Terence Young, aviation leader, design director and principal at Gensler. Throughout my architectural career I have designed airports around the world from LAX to Incheon, and over the years I’ve seen how the aviation industry responds to trends, with each new […]
Finavia and the Vantaa Light Rail Alliance are working together to develop a plan for the location of an airport stop for the newly approved transport link. “We are very pleased with the decision that the political decision-makers of Vantaa were ready to give the Vantaa Light Rail Alliance a mandate to plan the light […]
Founded in Turkey, Kepler Club takes its name from the astronomer Johannes Kepler, as a nod to curiosity, discovery, and new horizons. The airport hospitality brand — known for its technology-driven sleeping cabins — is now in the final phase of a major expansion at Kuala Lumpur International Airport (KLIA) that will more than double […]
Los Angeles World Airports (LAWA) has announced the upcoming closure of Terminal 5 for its complete demolition to deliver a brand new terminal and airport experience, with anticipated reopening scheduled just before the 2028 Olympic and Paralympic Games. Terminal 5 airlines will relocate operations in phases beginning today, with full closure going into effect on Tuesday, […]
Almost 6.6 million passengers passed through Amsterdam Schiphol Airport in July 2025, an increase of 4% on the corresponding month a year ago. According to the airport, most outbound passengers flew to Spain, the United Kingdom and Greece as a total of 43,320 (+2%) of flights were handled at the gateway during the month. The […]
New research from stroller brand iCandy, reveals North America’s most fun airports for families to fly from, ranked by the number of play areas relative to passenger traffic, perfect for helping parents choose airports that actually support family travel. According to the research, Punta Cana International Airport (PUJ) in the Dominican Republic takes the top […]
London Stansted is gearing up for its busiest summer yet with up to 4.4 million passengers expected to travel through the terminal during the six-week school holidays. Between Saturday, July 19, and Sunday August, 31, the UK airport is forecast to welcome 2.2 million departing passengers with a similar number arriving into the UK during […]
The 100ml liquids rule for airport security has been lifted at Edinburgh Airport for the first time since it was introduced in 2006 following the installation of top-of-the-range security x-ray technology. It means passengers will be able to keep liquids in their bags when going through security, and those liquid containers can now be up […]
Aberdeen International Airport has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey. Developed in partnership with Hello Lamp Post, the tool is said to deliver real-time, personalised assistance, helping passengers access vital information and navigate the terminal with ease. Available via QR codes […]
San Antonio International Airport has launched its new SAT Pass programme allowing a limited number of non-ticketed visitors an opportunity to meet and greet passengers post-security at the airport. The gateway has introduced the innovative new scheme by asking passengers, “Have you ever wanted to surprise your loved one at the gate with flowers, welcome […]
