Finavia is piloting a new digital service that will show passengers the predicted queue time at security control over the next 12 hours at Helsinki Airport. Finavia is developing the piloted service together with its customers. “The services and customer experience at Helsinki Airport are developed in a data-driven way,” explains Finavia’s head of passenger […]
The latest edition of the Air Transport Action Group’s Aviation: Benefits Beyond Borders report provides an in-depth look at the economic and social contributions of the global aviation sector and how it connects a globalised world. The report was presented at yesterday’s ICAO event in Chicago to celebrate the 80th anniversary of the signing of […]
Halifax Stanfield International Airport’s pivotal role in Nova Scotia’s economy is underscored in a new report revealing that the airport generated over C$4.2 billion in economic impact in 2023, a 24% increase from 2022. The latest figures cement its status as a key driver of local and regional employment, tourism, trade, and prosperity. “These impressive […]
Western Sydney International (Nancy-Bird Walton) Airport (WSI) and Western Sydney University have combined forces “to drive education, training and job opportunities” ahead of the airport’s late 2026 opening. The pair today signed a Memorandum of Understanding (MoU) that will see the organisations partner in a range of ways to “drive positive outcomes for communities” in […]
Dublin Airport has announced plans to add up to 100 new security officers over the coming months as it gets ready to improve standards for passengers even further in 2025. As a record year at Dublin Airport comes to an end, airport operator daa is already gearing up for the coming 12 months and is […]
Touch downs at Auckland Airport are driving up New Zealand’s economic fortunes with new aviation infrastructure set to bring tens of billions of dollars more benefit, according to an economic analysis by consultants EY. The airport’s chief customer officer, Scott Tasker, said the investment underway at Auckland Airport will be a key enabler of future […]
Learning about the delivery of top quality customer service from some of the best in the business was high on the agenda at the recent ACI World Customer Experience Summit and Exhibition in Atlanta. Atlanta was the setting for this year’s ACI World Customer Experience Summit and Exhibition, and host Hartsfield-Jackson Atlanta International Airport (ATL) […]
With soaring traffic figures, an ambitious new investor and plans to become the first transfer hub in the Philippines, these are exciting times for Mactan Cebu International Airport, writes Joe Bates. Air traffic is on a huge growth trajectory in the Philippines and Mactan Cebu International Airport (CEB) is no exception to the rule, with […]
Montréal-Trudeau International Airport (YUL) has become one of the first airport’s in Canada to boast new state-of-the-art CT X-ray technology installed by the Canadian Air Transport Security Authority (CATSA). Passengers travelling through YUL now have access to an elevated security screening experience on one screening line at the domestic/international security checkpoint, meaning that they no […]
Amman’s Queen Alia International Airport has unveiled four state-of-the-art cleaning robots that it believes will significantly enhance its cleaning processes, resource allocation and overall efficiency. The new additions, introduced by AMM operator Airport International Group (AIG) in collaboration with MENA Facilities Management, are also said to highlight AIG’s commitment to adopting the latest technology and […]
Changi Airport Group (CAG) continues to invest in enhancing Singapore Changi Airport’s fleet of emergency rescue vehicles and equipment, both on land and sea. The latest investments have included the addition of three new vessels to its sea rescue fleet, replacing older craft that have reached their end of life. All three – a Command […]
Corpus Christi International Airport (CRP) in Texas has completed construction on a new full-service bar and connected elevated outdoor patio and observation deck, which is the first passenger-accessible outdoor space to be constructed in the airport’s 64-year history. Both are now open-to-the-public and located inside security within the concourse between gates 1 and 3 and […]
