Research clearly shows that in businesses like ours, one of the first steps to delivering enhanced customer experience is to engage employees and energise them by recognising and sharing examples of great service delivery and positive customer feedback, writes ABM Aviation’s David Wheeler. A 2017 report from CX experts the Medallia Institute highlighted the importance […]
The bleak news continues today with S&P Global Ratings agency stating that the coronavirus pandemic is likely to have an unprecedented impact on global air travel, forecasting a 20% to 30% decline in global passengers in 2020. It also warns that recovering from the pandemic seems to be a more challenging prospect than in the case […]
As the COVID-19 outbreak continues to unfold, ACI World has today called for the alleviation of airport slot usage requirements. Recognising the ripple effects of pursuing disparate approaches across different countries and airports, ACI World urges a harmonised approach through a global temporary suspension of airport slot usage requirements until 30 June 2020. ACI favours […]
Copenhagen Airport is to put its investment plans on hold as part of a cost cutting programme designed to help it see out the coronavirus crisis. The airport, which reveals that the move is in response to falling passenger numbers and the decision by SAS and other airlines to sharply reduce their services in and […]
The Airport Operators Association (AOA) in the UK is urging the government to support the industry as without backing it fears that some airports will shut down within weeks. Its appeal to the government follows the news that British Airways, easyJet, Rynair and Virgin Atlantic plan to drastically reduce their operations in the face of […]
Following the US ban on travel from most of Europe and the escalating coronavirus situation, Norwegian has decided to ground 40% of its long-haul fleet and cancel up to 25% of its short-haul flights until the end of May. The changes apply to the company’s entire route network. Jacob Schram, CEO of Norwegian said: “This […]
Airports across the globe continue to report significant downturns in 2020 passenger numbers due to the impact of the coronavirus – Copenhagen (-0.4%), Frankfurt Airport (-4%), and London Heathrow (-4.8%) being among the latest to announce February declines. Although Copenhagen’s passenger numbers held up quite well, it felt the pinch on seven of its 10 […]
SITA and trade association, ULD Care, hope to bring new efficiency to the air cargo industry by exploring the use of blockchain to digitally track and record change of custody of airline cargo containers or Unit Load Devices (ULDs) across their journey. According to SITA, by eliminating inefficiency, embedding always-on tracking of ULDs and abandoning […]
ACI Europe today admitted that the continent’s airports are now facing a full blown crisis as a result of the COVID-19 epidemic. It says that while the impact of the coronavirus was initially marginal and limited to those airports with air services to affected countries in Asia, its extension into Europe is resulting in airports across […]
Asia-Pacific airports have once again excelled in AC’s annual Airport Service Quality (ASQ) customer excellence awards, enjoying a clean sweep in all the global categories in the 2019 Departures Survey while Bengaluru-Kempegowda once again won the Arrivals Award. Mumbai–Chhatrapati Shivaji, Delhi–Indira Gandhi, Shanghai Pudong and Singapore Changi shared top spot in Asia-Pacific’s Best Airport by […]
While it is still early days, the unprecedented impact of coronavirus is already causing massive challenges to people, business and supply chains, writes Shakespeare Martineau’s insolvency partner, Michael Mulligan. With Flybe’s collapse the fourth significant UK airline failure since 2017 – and coronavirus heralded as the final nail in its coffin – this could signify […]
Boryspil International Airport in the Ukraine has opened a new duty free shop in its revamped Terminal F in conjunction with travel retailer Gebr Heinemann and its local partner, BF Group. Heinemann has signed a five year contract to run the new 191 square metre shop, which is located just behind passport control in Terminal […]