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Grantley Adams International Airport (GAIA) in Barbados now boasts 48 biometric-enabled kiosks provided by Innovative Travel Solutions, the independent business unit of Vancouver International Airport (YVR).

ITS’ industry-leading self-service global border control solution, BorderXpress, is designed to enhance security, speed of service and improve the overall passenger experience.

BorderXpress Kiosks GAIA

“As air travel continues to experience remarkable growth, we understand the need for greater innovation to solve passenger processing challenges,” says ITS director Chris Gilliland.

“As an airport operator ourselves, we prioritise researching and designing technology to improve the overall travellers’ experience, not only at our own airport, but across the travel industry.

“We are proud to expand our global border control solution in Barbados. This is an exciting milestone for our team as we continue to work with airports and governments around the world to meet their critical passenger processing needs.”

BorderXpress was first implemented at GAIA as a pilot programme with 16 kiosks in August 2018.

According to ITS, the technology has simplified the border clearance process, significantly reducing wait times for passengers at GAIA.

The programme has now been expanded to include a total of 48 kiosks, available for use by all arriving passengers, expanding from the original use being limited to residents from Barbados, the Caribbean Community (CARICOM) region and those who hold permanent or indefinite status in Barbados.

Using the kiosks, passengers scan their travel documents, complete their declaration and eligible travellers will verify their identity and admissibility using facial recognition technology before proceeding to a border services officer for final inspection.

This process ultimately reduces time spent with the border services officers and decreases overall processing times for arriving passengers.

“The implementation of an additional 32 BorderXpress kiosks at Grantley Adams International Airport will ultimately simplify the border clearance process for all arriving passengers and reduce wait times significantly,” adds Gilliland.

“BorderXpress continues to prove its effectiveness globally and we are excited to explore new opportunities to optimize the border clearance process for passengers, airports and governments.”

According to ITS/YVR, a recently published White Paper by InterVISTAS has proved that its BorderXpress kiosks can reduce passenger wait times by more than 60%.


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