PASSENGER FACILITATION Detroit Metro introduces pet therapy dogs and sunflower lanyards 29 Sep 2022 Staff reporterDetroit Metropolitan Wayne County Airport (DTW) has enhanced the customer experience at DTW by introducing two new initiatives, pet therapy dogs and a...
NEW REVENUE STREAMS, PASSENGER FACILITATION New bespoke Thai food outlets open at Bangkok Survarnabhumi 22 Sep 2022 Staff reporterBangkok’s Suvarnabhumi International Airport (BKK) has two new bespoke Thai food outlets, courtesy of global F&B provider, the SSP Group. According to SSP,...
PASSENGER FACILITATION Orlando International Airport’s Terminal C opens for business 21 Sep 2022 Staff reporterAfter decades of planning and nearly five years of construction, on Tuesday afternoon, the vision became reality at Orlando International Airport (MCO) as...
PASSENGER FACILITATION Kraków Airport: Exceeding expectations 6 Sep 2022 Joe BatesKraków Airport’s director of aviation and commercial services, Paweł Galiak, tells us more about the gateway’s award winning customer service strategy. How proud...
ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION Second hotel opens at Hamad International Airport 5 Sep 2022 Staff reporterDoha’s Hamad International Airport has opened a second airport hotel inside its terminal. The airport says that the Oryx Garden Hotel, which is...
PASSENGER FACILITATION Changi Terminal 2 gearing up for return of departing passengers 5 Sep 2022 Staff reporterSingapore Changi is to re-open the southern wing of Terminal 2 for departure operations next month following the resumption of arrival operations at the...
PASSENGER FACILITATION Tucson International Airport unveils new interactive wayfinding map 2 Sep 2022 Staff reporterNavigating Tucson International Airport (TUS) has always been a breeze, but now the travel experience is even easier as the US gateway has...
PASSENGER FACILITATION, WBP NEWS New technology to enhance passenger flows at Leeds Bradford Airport 29 Aug 2022 Staff reporterLeeds Bradford Airport (LBA) in the UK has announced an innovative technology partnership to improve queue management and the passenger experience. LBA has...
ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION, TRAFFIC Passenger volumes continue to recover in Hong Kong 12 Aug 2022 Joe BatesHong Kong International Airport (HKG) welcomed 401,000 passengers in July, 2022, a colossal 259.3% increase over the same period last year, although passenger...
PASSENGER FACILITATION, TRAFFIC Passenger volumes continue to grow at Hong Kong International Airport 12 Aug 2022 Staff reporterHong Kong International Airport (HKG) welcomed 401,000 passengers in July, 2022, a colossal 259.3% increase over the same period last year, although passenger...
APA2 2022, ASIA-PACIFIC & MIDDLE EAST, IT INNOVATION, PASSENGER FACILITATION Forward thinking 14 Jul 2022 Sarah SamuelAs borders begin to re-open, is it time for APAC airports to reconsider how they will look and digitally interact with passengers in...
PASSENGER FACILITATION Heathrow to impose summer capacity cap to cope with rising demand 12 Jul 2022 Joe BatesLondon’s Heathrow Airport has taken the dramatic step of imposing a capacity cap this summer to ensure that it offers “better and more...
