PASSENGER FACILITATION

‘Welcome pause’ for roll out of new border system for EU

20 Jan 2023 Staff reporter

ACI EUROPE and industry partners A4E, ERA and IATA today welcomed the decision to postpone the implementation of the EU’s new smart border...

PASSENGER FACILITATION, SAFETY & SECURITY

Fraport assumes new security responsibilities at Frankfurt Airport

20 Jan 2023 Staff reporter

Fraport has assumed responsibility for the organisation, management, and performance of the security checkpoints at Frankfurt Airport (FRA). The German Federal Police, who...

PASSENGER FACILITATION

Glasgow Airport trialling special assistance support app

17 Jan 2023 Joe Bates

Glasgow Airport is trialling a special assistance support app to ensure all passengers who require additional help at the gateway get the assistance...

PASSENGER FACILITATION, TRAFFIC

Traffic levels at Europe’s airports bouncing back from pandemic

12 Jan 2023 Joe Bates

Airports across Europe continue to announce their annual traffic figures for 2022, the bulk of which are reporting a significant upturn in passenger...

CUSTOMER SERVICE, PASSENGER FACILITATION

New customer service high for Queen Alia International Airport

5 Jan 2023 Staff reporter

Jordan’s Queen Alia International Airport has become the first gateway in the Middle East to achieve Level 3 status in ACI’s Customer Experience...

PASSENGER FACILITATION

China’s relaxation of travel restrictions welcomed by ACI Asia-Pacific

30 Dec 2022 Staff reporter

Welcoming China’s decision to re-open border with quarantine-free travel, ACI Asia-Pacific reiterated its calls for a consistent and harmonised approach from governments in...

CUSTOMER SERVICE, PASSENGER FACILITATION

Ferry services to Macau to resume from Hong Kong airport’s SkyPier

23 Dec 2022 Staff reporter

Ferry transfer service between Hong Kong International Airport’s SkyPier and Macau are to resume on December 30, providing cross-boundary transport service for sea-to-air...

CUSTOMER SERVICE, PASSENGER FACILITATION

Little Helpers bring festive cheer for travellers at Heathrow

7 Dec 2022 Joe Bates

Heathrow has enlisted hundreds of ‘Little Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts. The gifts...

ASIA-PACIFIC & MIDDLE EAST, PASSENGER FACILITATION

Hamad International Airport goes football crazy during FIFA World Cup

29 Nov 2022 Staff reporter

Hamad International Airport (HIA) continues to host a number of exciting activations and events for passengers travelling through the airport and beyond during...