We pay tribute to ACI World’s 2022 Airport Service Quality (ASQ) Award winners whose customer service excellence continues to enhance the airport experience for passengers. Airports big and small across the world have been recognised for their customer service excellence throughout 2022 in ACI’s annual Airport Service Quality (ASQ) awards. Winners ranged from the big […]
Mayor, Matt Mahan, made a flying visit to San JosĂ© Mineta International Airport this week for the official opening of Jim Stump’s Taproom + Kitchen in Terminal B. The new restaurant, located near Gates 23 & 24, serves breakfast, lunch, and dinner, and is open daily from from 6am to 9pm. It’s the latest project […]
Western Sydney International Airport (WSI), which is on track to open in late 2026, has chosen Amadeus as its strategic airport systems technology partner. In the long-term, the airport is expected to become one of the biggest gateways to Australia. As a result of the technology partnership, Amadeus is confident that passengers can look forward […]
Shannon Airport is in store for a bustling May Bank Holiday as over 45,000 people are expected to travel through the airport over the holiday period. If it happens, it will represent a 42% increase on passenger traffic when compared to the same period of last year (2022) and beats pre-pandemic traffic levels for the May Bank Holiday in 2019 by close to 30%. Director […]
The A$110 million expansion of the terminal at Newcastle Airport in Australia will include significant upgrades to the airport’s existing terminal building as the gateway strives to provide a world-class passenger experience for the region. The airport today appointed Construction Control as the managing contractor for the project. “The biggest beneficiaries of the airport’s upgrade […]
The latest industry analysis from ACI EUROPE has described a market segment which is simultaneously outperforming with a positive summer ahead, whilst also warning of disparities in the pace and strength of recovery and continued financial challenges. Unveiled at the 14th Annual ACI EUROPE Regional Airports Conference and Exhibition in Chania, Crete, the new analysis […]
CEO, Geoff Culbert, talks to Joe Bates about Sydney Airport’s recovery from the global pandemic and ongoing efforts to enhance the Australian hub’s facilities and services. At October’s ACI Africa/World Annual General Assembly, Conference & Exhibition in Marrakech, you described what a difference a year had made in terms of SYD’s recovery from COVID. Six […]
VIEW THE ISSUE HERE Focus on: IT innovation Airport profile: Sydney Special report: Kansas City’s new terminal Plus: ASQ Winners, Vertiports & Sustainability Tech time The ‘IT innovation’ theme of this issue provides Airport World editor, Joe Bates, with the chance to reflect on the constant growth and development of new technology. The laughter of […]
The UK’s busiest airport is preparing to welcome 12,000 flights in the 10 days around the coronation – with passengers including dignitaries, heads of state and international tourists. Heathrow has a long-standing association with the British royal family. Her Majesty Queen Elizabeth II took her first steps on British soil as a monarch at Heathrow, […]
ACI World and ICAO today announce SITA’s renewed and long-standing support of the leading training and leadership programme for airport executives, the Airport Management Professional Accreditation Program (AMPAP). Since its launch in 2007, AMPAP has become the globally recognised and respected curriculum for career development and excellence for airport executives, benefitting over 1,200 participants to […]
Getting to San Francisco International Airport’s Harvey Milk Terminal 1 will get a lot easier for travellers from tomorrow with the re-opening of the facility’s AirTrain people mover station. The station has been closed since July 2021 to facilitate construction of a connection to the new terminal. According to SFO, AirTrain vehicles will begin stopping […]
The daa Group, operator of Dublin and Cork Airports, duty free firm Aer Rianta International (ARI), and international investment partner, daa International (daaI), recorded a profit before exceptional items of €98 million in 2022. The total compared to a loss of €101 million in the previous year and follows cumulative daa group losses during COVID-19 […]
