The 2024 Brisbane Airport Lost Property Auction is officially underway, featuring some 500 items left behind by the 22.6 million passengers who travelled through the terminal in the past year. Despite efforts to reunite owners with their belongings, many items remain unclaimed well beyond the standard holding period. Brisbane Airport (BNE) holds an auction once […]
Shannon Airport has claimed the top spot in the travel category and ranked fourth overall in Ireland’s Customer Experience Insights (CXi) Report 2024. The national report, widely regarded as a benchmark for customer satisfaction, evaluated 175 organisations, of which 150 were ranked across 11 categories. Shannon Airport’s rise in the rankings is a major achievement, […]
A popular Indian street food café is opening an outlet at Birmingham Airport (BHX) and targeting becoming a presence at all major UK airports by 2025. The new store will be located in the departures area at Birmingham Airport. “We truly believe Chaiiwala at Birmingham Airport is long overdue and cannot wait to serve passengers […]
Queenstown Airport has achieved Level 4+ ‘Transition’ status in ACI’s Airport Carbon Accreditation programme. The New Zealand gateway says that the achievement acknowledges its commitment to sustainability and progress towards decarbonisation. The highest tier in the programme, which was launched in 2009 to independently assess the efforts of airports to reduce carbon emissions, is Level […]
New Zealand’s Inia William Tuuta Memorial Airport has completed a 480 metre extension to its runway meaning that it is now possible for a B737 size aircraft to operate between the Chatham Islands and Auckland. A converted TEXEL Air Boeing 737 freighter became the first aircraft to use the newly extended runway, operating a return […]
In a historic occasion for the twin-islands of Antigua and Barbuda, Barbuda International Airport has officially opened, signalling the start of a new chapter for Barbuda’s connectivity, tourism, and economic growth. Barbuda’s new airport now allows for direct connections to global destinations and offers an enhanced travel experience for visitors and residents into the island. […]
Customer facilitation Richard Plenty and Terri Morrissey reflect on the importance of designing for a diverse range of travellers. A few years ago, one of the authors (Terri) badly sprained both of her ankles, luckily not at the same time, but within the same year. The experience of having to wear a specially designed boot […]
Cork and Dublin airports saw record-breaking numbers of passengers passing through their terminals again in September, daa confirmed today while releasing monthly passenger numbers. The two airports welcomed a total of 3.38 million passengers in September, a 5% increase on the same month last year. Demand for travel was buoyed by late summer breaks, the […]
Copenhagen Airport enjoyed its busiest ever September, welcoming 2.8 million passengers during the month, despite handling fewer flights than in the corresponding period five years ago. The monthly total was 11% higher than a year ago and slightly higher than in September 2019. Both Danes and other Europeans still have a great appetite for travel, […]
Edinburgh Airport, part of the VINCI Airports network, has launched a £5.8 million project to redesign its check-in hall. This project will deliver more space for passengers and introduce new self-service technology and digital wayfinding. The investment will see zones A and D redesigned to create an improved, more seamless experience for passengers, with works […]
Honeywell Building Automation’s Alex Cowen considers how strategically utilising modern technological solutions can streamline airport operations. With global passenger traffic on the rise and demand for air travel reaching new heights in some countries, it is imperative that the aviation industry continues to innovate to keep up with demand and sustainably streamline airport operations where […]
The transformation of Brisbane Airport’s Domestic Terminal hits overdrive in October with new temporary security screening points, check-in, and bag drop locations opening for thousands of domestic passengers. These changes are to make way for the future era self-check-in, automated bag drop and next generation passenger and baggage screening equipment upgrades. Passengers will experience the […]
