Psychological safety Terri Morrissey and Richard Plenty give their perspective on how to create a psychologically safe work environment. Have you ever felt that it would be better not to speak out, ask questions, challenge the status quo, raise issues, or simply make suggestions in your workplace because there might be a price to pay […]
Rethinking performance Richard Plenty and Terri Morrissey provide their thoughts on performance benchmarking. Arguably the world’s greatest sporting event, the Olympic Games, is due to take place again this summer when Japan hosts Tokyo 2020. The Games are a wonderful experience for spectators and participants alike. It is now almost eight years since we had […]
Honeywell’s growth sales leader for airports, Gert Taeymans, explains how adopting an operating expenditure (OPEX) business model and new technology can help airports optimise operational efficiency. Today’s airports face a number of new business dilemmas, one of which is to improve the airport experience for passengers at the same time as handling more traffic than […]
NACO’s Vivek Sindhamani and Peter Vorage discuss the growing threat of flooding to airports and how some major hubs are planning ahead to increase their resilience to rising water levels. During the past five years, over twenty major, and many more small-island airports, have flooded due to extreme rainfall events or storm surges in combination […]
Heinemann extends Sydney concession Heinemann Australia has celebrated five years at Sydney Airport by extending its duty free concession at the gateway until 2029. The news is a major coup for the company, which has operated a Heinemann Tax & Duty Free store at the airport since 2015. “I’m delighted that we have attained this […]
Rich Stinson tells us more about San Antonio International Airport’s multi-layered approach to customer service and how it is using technology to enhance the visitor experience. Like many airports throughout the world, San Antonio International Airport (SAT) wanted to provide a sense of place for passengers when travelling to or from San Antonio. To accomplish […]
Joe Bates find out more about the ambitions, business philosophies and development plans of 28 operators with a global portfolio of airports. Airports Company South Africa (ACSA) World Headquarters: Johannesburg, South Africa. Airports 100% owned and operated: Johannesburg-OR Tambo, Cape Town, Durban–King Shaka, Upington, East London, George, Kimberley, Port Elizabeth and Bram Fischer (Bloemfontein) airports […]
ACI World director general, Angela Gittens, provides her thoughts on some of the economic, operational and infrastructural challenges and opportunities facing airports. According to the January 2020 edition of the World Economic Outlook, the International Monetary Fund (IMF) projects a global growth rise from an estimate 2.9% in 2019 to 3.3% in 2020. Market sentiment […]
AviaDev Europe’s managing director, Juraj Toth, discusses the economics of route development and the global value of aviation. In the past few months, the aviation industry has become an easy target in the global fight against climate change. People all around the world, but especially in Europe, have been pointing fingers at air transport as […]
How are the world’s airport city/aerotropolis developments faring? Some hugely ambitious projects in the Asia-Pacific region come under the microscope in the first of a two-part global review by Dr John Kasarda. Today’s airports are powerful business magnets and metropolitan region economic accelerators. Functioning much like central train stations of our urban past, they increasingly […]
