Heinemann Australia has celebrated five years at Sydney Airport by extending its Duty Free concession at the gateway until 2029. The news is a major coup for the company, which has operated Heinemann Tax & Duty Free store at the airport since 2015. “I’m delighted that we have attained this agreement extension, as it not only […]
Asia-Pacific Airports takes a closer look at plans to enhance the retail offering at Riyadh’s King Khalid International Airport in Saudi Arabia. Passenger numbers are rising across the Middle East, and with forecasts predicting that this upward trajectory is set to continue in the long-term, many of the region’s airports are looking to expand their […]
What are the prerequisites to delivering exceptional customer experience along all touchpoints of the passenger journey? Redwater Consulting Group’s Kateryna Hess investigates. Customer experience (CX) has become a buzz word in today’s service industries from telecommunications, financial institutions and travel organisations to infrastructure providers. Consumers have become more connected and well informed about prices and […]
Abu Dhabi Airports CEO, Bryan Thompson, tells us a little more about the type of F&B innovation we can expect to find in Abu Dhabi International Airport’s new Midfield Terminal. The new Midfield Terminal at Abu Dhabi International Airport is the culmination of decades of innovation in aviation. Abu Dhabi Airports has invested heavily in ensuring that the […]
Joe Bates takes a closer look at the opening of some innovative new retail/F&B outlets across the region. SSP to be key F&B operator at Beijing Daxing SSP Group has secured three contracts to open six food and beverage units at the new Beijing Daxing International Airport. As the key food and beverage operator at […]
Pragma Consulting’s Alex Avery discusses how food and beverage is transforming airport retail. Whilst the challenges of delivering growth in retail are well documented, F&B continues to be the star performer for many airports. Pragma has seen annual growth in spend per passenger of up to 15% in some locations. In our opinion, there are […]
Alex Avery, Pragma’s managing director for airports, travel and commercial spaces, discusses how food and beverage is transforming airport retail. Whilst the challenges of delivering growth in retail are well documented, F&B continues to be the star performer for many airports. Pragma has seen annual growth in spend per passenger of up to 15% in […]
Interbrand strategy consultant, Jan Glanzmann, considers the value and transformative power of a strong brand, which he believes have grown from nice-to-have to must have assets. I am often asked what I consider to be a company’s biggest single asset, and in many cases, it is the brand. The brand value of one of the world’s […]
Embracing the latest trends and seizing the opportunities created by a constantly evolving retail market will allow airports to sustain and grow non-aeronautical revenues, writes Chris LeTourneur. Airport retailing has always been a critical element of the passenger experience, not only to serve basic convenience and dining needs but to generate non-aeronautical revenues. For international […]
Pragma’s Alex Avery takes us through the impact of digitalisation on airport retail and what this potentially means for the future of shopping and dining at the world’s gateways. Technology has transformed our relationship with retail. From convenience, to single-click through to experiential retailing led by augmented reality. At the same time, consumers are demanding […]
New concessions, store openings and the power of sense of place retail come under the microscope in our round-up of the latest retail/F&B stories from across the globe. Grand Ole contract for Fraport USA! Wholly-owned Fraport subsidiary, Fraport USA, has taken over the management of the retail and F&B operations at Nashville International Airport (BNA). […]
Joe Bates rounds-up some of the latest retail/F&B news, views and reviews from across the busy Asia-Pacific region. Cairns Airport has awarded global restaurateur HMSHost and Australian hospitality powerhouse, Red Rock Australia, concessions to operate a total of 13 new food and beverage outlets when the expansion of Terminal 2 (T2) is completed in 2020. […]
