New Concourse openings at Hamad International Airport
Hamad International Airport has officially unveiled its new Concourses D and E as part of its latest expansion programme. According to the gateway, both new additions are designed to “further...
HOK to play key role in next expansion phase of Washington Dulles
Metropolitan Washington Airports Authority (MWAA) has selected HOK to design an expansion that will add more than 2.8 million square feet to Dulles International Airport. The expansion will begin with...
BHX’s recycling efforts hit an all-time high
Birmingham Airport (BHX) in the UK is celebrating its most waste efficient year ever with its recycling rate for terminal operations exceeding 75%. Year-on-year, the airport’s recycling rate for main...
HKG’s February traffic figures boosted by end of Chinese New Year
February 2, at the end of the Chinese New Year celebrations, proved to be the busiest day at Hong Kong International Airport (HKG) last month when 195,000 passengers passed through...
New retail concession programme for San José Mineta International Airport
San José City Council has approved the selection of two partners, Hudson and Paradies Lagardère, to manage a new retail concession programme at San José Mineta International Airport (SJC) that...
Region’s airports shine in annual ASQ customer experience awards
Airports in Asia-Pacific and the Middle East regions collected a total of 68 accolades in ACI’s 2024 ASQ Airport Experience Awards. The awards highlight the region’s commitment to delivering world-class...
London Stansted enjoys busiest ever February
The half-term school holidays helped London Stansted report its busiest ever February as families and holidaymakers took to the skies in record numbers. More than 2.01 million passengers passed through...
World’s best airports for customer experience excellence
ACI World today recognised outstanding customer service at the world’s airports by announcing the winners of its annual ASQ Airport Experience Awards. Among 2024’s winners are Casablanca Mohammed V Airport...
London Luton rewarded for its customer service excellence
London Luton Airport (LTN) has become one of the first organisations – and the first UK airport – to achieve certification to the new BSI Kitemark for Service Excellence. The...
Mixed early year fortunes for Ireland’s largest airports
February was a tale of differing fortunes for Ireland’s two largest airports, for while Cork Airport continued to grow strongly, the passenger cap continued to restrict Dublin Airport. Cork Airport...
Regional airports at risk by EU’s 2027 deadline for operating aid
ACI EUROPE today responded to the European Commission consultation on the revision of Aviation State aid Guidelines on behalf of the European airport community, reiterating that operating aid to Europe’s...
SAT celebrates launch of non-stop services to Washington National
San Antonio International Airport (SAT) has its first-ever non-stop service to Ronald Reagan Washington National Airport (DCA) following the launch of American Airlines flights. According to the airport, the new...