Elena Sorlini, managing director and CEO of Abu Dhabi Airports, tells Joe Bates more about the transformational benefits of Zayed International Airport’s new Terminal A and the company’s customer service strategy. Can you tell us a little more about Abu Dhabi Airports’ customer service philosophy and why you take good customer service so seriously? Passengers […]
Los Angeles International Airport (LAX), in partnership with Unibail-Rodamco-Westfield (URW) Airports and Delta Air Lines, is celebrating the local and minority businesses powering the latest dining and retail offerings at the new Terminal 3. They include local brands Alfred, Fat Sal’s, Homeboy, Native by Nyesha and Yakumi. According to LAX operator, Los Angeles World Airports […]
As temperatures hit the mid-20oC this week, it may seem odd to hear London Stansted has been preparing for the winter by kicking-off its snow training programme to ensure the airport is ready for any adverse weather in the months ahead. The snow team, which is responsible for clearing runways, taxiways and aircraft stands during […]
Global passenger traffic is projected to rise by 10% in 2024 to reach 9.5 billion by the end of the year, according to ACI World’s new Annual World Airport Traffic Report. Drawing data from over 2,700 airports across more than 180 countries and territories, the report offers the most comprehensive overview of the global airport […]
Enhancing the passenger experience through new technology, facilities and services continues to be a key priority for the world’s airports. Joe Bates takes a closer look at some of the latest initiatives and awards. Robotic pods to enhance accessibility at YVR Vancouver International Airport (YVR) is to trial the industry’s first, autonomous, electric robotic ‘pods’ […]
Etihad Airways has announced a significant boost to its connectivity to Sydney, with an increase from daily services to 10 services per week set to commence from July 2025. The Australian gateway notes that the decision will cement Sydney Airport’s status as the country’s most connected gateway to the Middle East. Greg Botham, Sydney Airport’s […]
We report on the latest news and developments from Amsterdam Schiphol Airport. Amsterdam’s Schiphol Airport (AMS) has long been one of the world’s most innovative hubs and a major economic generator for the Netherlands. It is arguably the pioneer of the airport city in terms of the co-ordinated development of non-aeronautical related facilities around the […]
The latest news stories from ACI World, ACI Asia-Pacific & Middle East, and ACI Latin America and Caribbean show that the focus is clearly on the sustainable growth and development of the world’s airports. Working to support aviation’s decarbonisation efforts ACI World and Airbus have signed a co-operation agreement to support the industry’s efforts to […]
Brisbane Airport (BNE) believes that the revamp of its Terminal 5 will revolutionise the passenger experience at the gateway. The upgrade is part of the Australia airport’s A$5 billion Future BNE transformation and will include the most significant changes to the terminal since it opened 29 years ago. Driven by the need to upgrade security […]
Marnix (Max) Groot provides a snapshot of the major ongoing and planned airport development projects in South East and East Asia. Asia is a hotspot for infrastucture development projects with China, in particular, in the midst of a programme to upgrade its existing airports and build dozens more to give it the capacity to meet […]
Munich Airport’s wholly owned ground handling subsidiary has taken delivery of the first 10 electric passenger buses, with another 27 on the way before the end of the year. AeroGround Flughafen München GmbH has the option to purchase a further 25 buses from MAN Truck & Bus Germany in the future. The German gateway claims […]
Joe Bates looks back at some of the key moments from July’s SMART Airports & Regions Conference and Exhibition in Denver. Soaring outside temperatures and record visitor numbers that included 720 delegates and 62 exhibitors from across the globe really made July’s SMART Airports & Regions Conference and Exhibition in Denver, Colorado, one of the […]
