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In the spotlight: Information Technology

Airports: Bermuda, Gatwick, Vietnam

Special focus: Intermodel Asia

Plus: Customer service,  airport design, sports


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In this issue…



Aviation’s ambitious targets
Airports and other key industry stakeholders confirmed their ‘green’ credentials at the Aviation & Environment Summit in Geneva, reports Joe Bates.

ACI news

Charting the course
ACI director general, Angela Gittens, looks forward to the ACI World Assembly in Bermuda and reflects on the need for airports to take the lead on key sustainability issues.

Growth trajectory
ACI Latin America & Caribbean president, Miguel Southwell, reflects on the challenges and opportunities facing the region’s gateways.

Bermuda calling
Nicole Nelson discovers that finding the funds for a new terminal remains a top priority for Bermuda’s LF Wade International Airport.

Gatwick’s makeover
CEO, Stewart Wingate, talks to Oliver Clark about the revolution taking place at London’s Gatwick Airport.

Build and grow
Vietnam is building new airports and transforming its existing gateways to cope with rapidly rising demand, writes Joe Bates.

Getting personal
Ian Tunnacliffe looks into his crystal ball to predict that IT advancements will allow airports to offer a much more personalised service to passengers in 2030.

Get smart
SITA’s Ron Reed considers what an Intelligent Airport is, how it will help passengers, and what it means for operational efficiencies, cost savings and revenue generation.

Web wonders
What does the future hold for the development, use and application of airport websites? Jessica Twentyman reports.

Firm but fair
What technologies will the security checkpoints of tomorrow boast and will they be more passenger friendly than today? Rapiscan’s Peter Kant provides some insight.

The case is clear
IT will be the key enabler for smart baggage handling at airports as rising passenger traffic demands improved operational efficiency, writes Odeke Lenior.

Upwardly mobile
Advances in mobile technology will continue to transform the workplace and make life easier for airport staff, writes Sébastien Fabre.

Empowering passengers
Technology should be one of the key drivers used by airports to boost passenger satisfaction levels, writes Jim Martin.

Staff watch
What security methods and technology are airports utilising to monitor and control staff access? Ian Putzger investigates.

Little and large
Oliver Clark takes a closer look at the different strategies being adopted by US airports for handling general aviation traffic.

That’s entertainment
Airports continue to raise the bar on customer service by launching a host of innovative new initiatives this year, writes Joe Bates.

Easy travel
Asia-Pacific continues to set the trends that others follow when it comes to operating truly multi-modal airports, reports Joe Bates.

Falling for Niagara
The new terminal at Niagara Falls International Airport uses the latest advances in design to improve the travel experience for passengers, writes Philippe Roulston.

Touch down!
Sport and major sporting events have influenced airports and proved
the catalyst for growth and development for over half a century, writes Robin Stone.

Project watch
Zagreb Airport and Arad International Airport.

ACI’s World Business Partners

Environment news

ACI traffic trends

The last word
Airport World talks to Latin America and Caribbean Air Transport Association (ALTA) executive director, Alex de Gunten.

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