PASSENGER FACILITATION
Global travellers are signalling a shift toward deeper, digital-first relationships with airports, according to the new research by Airport Dimensions. The hospitality provider reveals that its latest study – Airport Experience (AX26) – shows that 77% of travellers now want a single digital platform to unify their journey, with 30% stating such a platform would […]
SSP Group has opened Flax & Soda, a new casual dining restaurant celebrating the best of Northern Ireland as part of Belfast International Airport’s £100 million investment programme. Located in the centre of the airport’s transformed Departures Lounge, Flax & Soda is a 280-cover space offering a flexible, all-day dining experience tailored to a wide […]
Incheon International Airport Corporation (IIAC) has extended its International Remote Baggage Screening (IRBS) service to two additional US gateway cities — Detroit and Minneapolis. As a result, minimum connecting times at both airports is expected to be reduced by at least 20 minutes as it removes the mandatory re-screening step that had long frustrated transit […]
Massachusetts Port Authority (Massport), in partnerships with Lyft and Uber, has today launched a new scheduled urban shuttle service at Boston Logan International Airport. It is hoped that the new service, where users book a spot on a bus instead of individual vehicles, will offer travellers a more affordable, predictable, and efficient way to get […]
The aviation industry likes to talk about seamless travel, but for many passengers, that promise still ends at the border, writes Valour Consultancy’s John Devlin. Even as airports continue to modernise check-in, security and boarding – often at different speeds and with varying degrees of success – a single friction point at immigration can undo […]
Detroit Metropolitan Wayne County Airport (DTW) is to trial autonomous wheelchairs in its Warren Cleage Evans Terminal. The pilot programme – a collaboration between Wayne County Airport Authority (WCAA) and Unifi – is designed to provide support to customers who may have difficulty walking long distances or navigating independently throughout the airport terminal. The devices […]
Bengaluru’s Kempegowda International Airport (BLR) has demonstrated that biometric technology can ensure a seamless and contactless journey for international passengers through its facilities. Operator, Bangalore International Airport Limited (BIAL), in partnership with IndiGo, the Digi Yatra Foundation and IATA, successfully demonstrated integrated international travel flow from ticketing, managing bookings to a seamless, biometric-enabled journey, in […]
London Stansted is gearing up for a bumper Easter getaway, with around 1.5 million passengers expected to pass through the terminal over the school holiday period. Between March 28 and April 12, up to 760,000 passengers will be flying out of the airport, with another 740,000 due to arrive, as families across the region head […]
San José Mineta International Airport (SJC), the gateway to Silicon Valley, has introduced its own cutting-edge artificial intelligence directly into the passenger journey – an interactive AI-powered humanoid robot. Nnamed José by local start-up, IntBot, it is designed to greet travellers, answer questions and provide real-time information in 50+ languages. José is stationed at Terminal […]
Finavia has opened a new inspiring area in the Schengen gate area of Helsinki Airport that brings a piece of Finnish nature to the airport. Four new shops and a café and restaurant have just opened in the area that was completed in March 2026. “We are continuously developing Helsinki Airport and its commercial selection,” […]
This year, iGA is transforming its terminals into an immersive Ramadan experience, blending traditional Turkish culture with innovative digital installations, family-friendly entertainment, and complimentary seasonal treats for passengers. The Turkish hub believes that the initiative further strengthens its position as a global gateway that connects cultures while enhancing the passenger journey. Central to the initiative […]
Miami-Dade County mayor, Daniella Levine Cava, joined local government leaders at Miami International Airport yesterday to unveil a new wall mural honouring pioneering aviator and land developer Glenn Curtiss. The mural features historic images and milestones of the neighbouring cities of Hialeah, Miami Springs, and Opa-locka, which he founded 100 years ago and are all […]
